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ORDERS AND DELIVERY
UK STANDARD DELIVERY - Free with orders over £30
Orders less than £30 will be charged £2.95. Orders will be delivered within 3-5 working days (5-7 working days for personalised products), excluding weekends and bank holidays. Excludes Channel Islands & N. Ireland.
Available shipping methods and estimated delivery dates are provided during the checkout.
UK EXPRESS DELIVERY - £4.95
Order before 12 pm (midday), excluding weekends and bank holidays.
Regional exclusions apply - please see a full list of excluded postcodes below.
MADE A MISTAKE?
We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time we will only be able to amend the delivery addresses or we can cancel your order and refund your payment.
Please contact us as soon as possible to request an amendment or cancellation.
PERSONALISED PRODUCTS
Orders containing items that require our monogramming, embroidery or Create Your Own Bracelet service will currently be delivered within 5-7 working days. A delivery estimate will be provided to you at the checkout. Please note, due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.
PERSONALISED GOLD BOWS & GIFT CARDS
Please note, our Personalised Gold Foil Bow and Gift Card service may take longer to process. Rest assured, we will dispatch your perfectly personalised items as soon as they are ready!
FREE UK RETURNS
Katie Loxton offers free UK returns. For more information or to start your return visit Exchanges and Returns.
EU DELIVERY
We have temporarily suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible. Includes Chanel Islands & N. Ireland.
POSTCODE RESTRICTIONS MAY APPLY
Please note that UK next working day delivery is not available to the following postcodes:
AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.
NEED MORE HELP?
If you need further information please visit our help centre.