Orders & Delivery

We want to ensure you get your gifts & goodies in time for Christmas!*

Order by 2pm on Wednesday 21st December for Standard Delivery.*

Order by 2pm on Thursday 22nd December for Express Delivery.*

*This is liable to change, dependant on confirmation of Royal Mail Strike Action. We reserve the right to change cut-offs and disable Express Delivery at any time, and without warning.

Orders less than £30 will be charged £2.95. Orders will be delivered within 4-8 working days (6-8 working days for personalised products), excluding weekends and bank holidays. Excludes Channel Islands & S.Ireland. Please note, this is subject to change without prior warning.

Available shipping methods and estimated delivery dates are provided during the checkout.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day, or accept liability for deliveries made outside of this timescale. Due to the Royal Mail Strike Action and increased order volumes, we are anticipating delays and are working with our delivery partners to get your orders on time.

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time we will only be able to amend the delivery addresses or we can cancel your order and refund your payment.

Please contact us as soon as possible to request an amendment or cancellation.

Personalised Products

Orders containing items that require our monogramming, embroidery or Create Your Own Bracelet service will currently be delivered within 5-7 working days. A delivery estimate will be provided to you at the checkout. Please note, due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.

Personalised Packaging & Gift Cards

Please note, our Personalised Gold Foil Bow and Gift Card service may take longer to process. Rest assured, we will dispatch your perfectly personalised items as soon as they are ready!

Katie Loxton offers free UK returns. For more information or to start your return visit Exchanges & Returns.

We have temporarily suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible. Includes Chanel Islands & S. Ireland.

Please note that UK next working day delivery is not available to the following postcodes:

AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.

If you need further information please visit our help centre.