ORDERS AND DELIVERY
Delivery times are for in-stock products only.
UK EXPRESS DELIVERY NEXT DAY - Free with orders over £45
Orders less than £45 will be charged £4.99. Order before 2 pm for next day delivery. Excludes weekends and bank holidays. Regional exclusions apply - please see below for a full list of excluded post codes.
- Orders placed before 2 pm Monday - Thursday will be delivered next working day.
- Orders placed after 2 pm on Thursday will be delivered the following Monday.
- Orders placed after 2 pm Friday - Sunday will arrive on Tuesday the following week.
- UK Express delivery NEXT DAY orders must be received before 2 pm.
- Delivery times are for in-stock products only.
- Personalised items will be dispatched for next day delivery as soon as they are ready. Please see individual product pages for more information.
UK STANDARD DELIVERY - Free with orders over £20
Orders less than £20 will be charged £1.99. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes Channel Islands.
EU DELIVERY - Free with orders over £75
Orders less than £75 will be charged £7.99. We’re pleased to offer an EU delivery service, currently shipping to the following territories: Republic of Ireland, France, Italy, Germany and Spain.
Orders will be delivered within 2-3 working days, excluding weekends and bank holidays.
Please note, our Personalise Me monogramming service can take up to 3 working days, which may affect delivery dates. We will dispatch your personalised items as soon as they are ready. Due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.
FREE UK RETURNS
Katie Loxton offer free UK returns. For more information or to start your return visit Exchanges and Returns.
MADE A MISTAKE?
Please ensure your order number is included in all correspondence.
You have a 10 minute window from time of ordering to notify us with your intention to cancel or amend your order before it is passed onto our warehouse team.
Once your order is with our warehouse it cannot be cancelled or amended.
We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron, American Express.
Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Stripe to process all payments, we do not record any payment data on our website.
For information regarding exchanges and refunds please view our Exchanges and Returns page.
We regret that express delivery is not available to the following postcodes:
AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.