ORDERS AND DELIVERY
CORONAVIRUS
Please bear with us! We're currently experiencing significant demand on Katieloxton.com and we are working to government guidelines on social distancing which means our warehouse team are very busy, but rest assured, your lovely orders will be with you as soon as possible!
We are aware there are concerns that businesses may be affected by Coronavirus (COVID-19).
Katie Loxton and our UK delivery partners are currently observing government guidelines on social distancing and minimising contact. This means there might be occasions where your delivery is delayed in order to protect the safety of our staff and customers.
To facilitate non-contact deliveries, please check your email address and mobile phone number carefully when placing an order. Couriers are using these contact methods as an alternative to a signature to confirm delivery where possible.
Please be assured, your online orders will be delivered as soon as possible, giving you something gorgeous to look forward to.
UK STANDARD DELIVERY - Free with orders over £30
Orders less than £30 will be charged £1.95. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes Channel Islands.
UK EXPRESS DELIVERY - £4.95
Order before 2 pm for next day delivery. Excludes weekends and bank holidays. Regional exclusions apply - please see below for a full list of excluded postcodes.
- Orders placed before 2 pm Monday - Thursday will be delivered next working day.
- Orders placed after 2 pm on Thursday will be delivered the following Monday.
- Orders placed after 2 pm Friday - Sunday will arrive on Tuesday the following week.
PLEASE NOTE
- UK next day delivery orders must be received before 2 pm.
- Delivery times are for in-stock products only.
- Personalised items will be dispatched for next day delivery as soon as they are ready. Please see individual product pages for more information.
EU DELIVERY - Free with orders over £75
Orders less than £75 will be charged £7.95. We’re pleased to offer an EU delivery service, currently shipping to the following territories: Republic of Ireland, France, Italy, Germany and Spain.
Orders will be delivered within 7 working days, excluding weekends and bank holidays.
PERSONALISATION
Please note, our Personalise Me monogramming service can take up to 3 working days, which may affect delivery dates. We will dispatch your personalised items as soon as they are ready. Due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.
FREE UK RETURNS
Katie Loxton offer free UK returns. For more information or to start your return visit Exchanges and Returns.
MADE A MISTAKE?
Please ensure your order number is included in all correspondence.
You have a 10 minute window from time of ordering to notify us with your intention to cancel or amend your order before it is passed onto our warehouse team.
Once your order is with our warehouse it cannot be cancelled or amended.
PAYMENTS
We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron, American Express.
Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Stripe to process all payments, we do not record any payment data on our website.
EXCLUSIONS
We regret that express delivery is not available to the following postcodes:
AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.