ORDERS AND DELIVERY
UK STANDARD DELIVERY - Free with orders over £20
Orders less than £20 will be charged £1.99. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes Channel Islands.
UK EXPRESS DELIVERY NEXT DAY - Free with orders over £45
Orders less than £45 will be charged £4.99. Order before 2 pm for next day delivery. Excludes weekends and bank holidays. Excludes Highlands, Northern Ireland and Channel Islands.
- Orders placed before 2 pm Monday - Thursday will be delivered next working day.
- Orders placed after 2 pm on Thursday will be delivered the following Monday.
- Orders placed after 2 pm Friday - Sunday will arrive on Tuesday the following week.
- UK Express delivery NEXT DAY orders must be received before 2 pm.
- Delivery times are for in-stock products only.
- Our personalisation (monogramming) service can take up to 3 working days which may affect delivery dates. Items will be dispatched for next day delivery as soon as they are ready.
FREE UK RETURNS
Katie Loxton offer free UK returns. For more information or to start your return visit Exchanges and Returns.
MADE A MISTAKE?
Once an order has been placed you have a 10 minute window to notify us with your intention to cancel or amend, before your order is passed onto our warehouse team.
Once your order is with our warehouse it cannot be cancelled or amended. Please ensure your order number is included in your email.
We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron, American Express.
Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Stripe to process all payments, we do not record any payment data on our website.
For information regarding exchanges and refunds please view our full Exchange and Refund policy.
PLACING AN ORDER
SEARCH – Use the search box in the top right-hand corner of the site to search by product name, collections, styles and colours.
TOP BANNER – Use the links in the top banner to discover all Katie Loxton item and collections.
CHECKOUT – Click on the image of the item you wish to order, this will take you to the full product page with all product information. Select add to bag. You can now check out by selecting the ‘shopping bag’ link in the top right corner of the site and selecting the ‘Check Out’. Then follow the steps on the page to complete your delivery details and payment details.
PERSONALISATION - Please note our Perfect Pouch personalisation (monogramming) can take up to 3 working days which may affect delivery dates. Due to the bespoke nature of the pouches, they cannot be returned or exchanged unless faulty.