ORDERS AND DELIVERY
PLACING AN ORDER
SEARCH – use the search box in the top right-hand corner of the site to search by product name, collections, styles and colours.
TOP BANNER – use the links in the top banner to discover all Katie Loxton item and collections.
CHECKOUT – Click on the image of the item you wish to order, this will take you to the full product page with all product information. Select add to bag. You can now check out by selecting the ‘shopping bag’ link in the top right corner of the site and selecting the ‘Check Out’. Then follow the steps on the page to complete your delivery details and payment details.
PERSONALISATION - Please note our Perfect Pouch personalisation (monogramming) can take up to 3 working days which may affect delivery dates. Due to the bespoke nature of the pouches, they cannot be returned or exchanged unless faulty.
CHRISTMAS DELIVERY DATES AND ORDERS
We aim to get all orders to you within 5 working days. The exact time may vary depending on the courier service the order is being delivered with.
If you have not received your order within 7 days of placing it, please email our customer service team email@example.com who will be able to help you further.
Please note, to ensure delivery before Christmas all standard delivery orders should be placed before 17th December and for Express delivery please place your order by 19th December.
UK STANDARD DELIVERY - £2.99 (Free with orders over £20)
Orders will be delivered within 5 working days. Excludes weekends and bank holidays.
UK EXPRESS DELIVERY NEXT DAY - £6.99 (Free with orders over £60)
order before 2 pm for next day delivery - Excludes Highlands, Islands and Northern Ireland - weekends and bank holidays.
- Orders placed before 2 pm Monday - Thursday will be delivered next working day.
- Orders placed after 2 pm on Thursday will be delivered the following Monday.
- Orders placed after 2 pm Friday - Sunday will arrive on Tuesday the following week.
- UK Express delivery NEXT DAY orders must be received before 2 pm.
- Delivery times are for in-stock products only.
- Our Perfect Pouch personalisation (monogramming) can take up to 3 working days which may affect delivery dates.
We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron. Unfortunately, we do not accept American Express.
Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Stripe to process all payments, we do not record any payment data on our website.
For information regarding exchanges and refunds please view our full Exchange and Refund policy.