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UK STANDARD DELIVERY - Free with orders over £30
Orders less than £30 will be charged £1.95. Orders will be delivered within 3-5 working days, excluding weekends and bank holidays. Excludes Channel Islands.
UK NEXT WORKING DAY DELIVERY - £4.95
Order before 12pm (midday), excluding weekends and bank holidays. Regional exclusions apply - Please contact our lovely Customer Care Team at [email protected] if your postcode is listed below.
PLEASE NOTE: There will be no additional Royal Mail fees to pay after you place your order with us.
EU DELIVERY
We have temporarily suspended accepting orders for international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible.
CORONAVIRUS
Please bear with us! We're currently experiencing significant demand on Katieloxton.com and we are working to government guidelines on social distancing which means our warehouse team are very busy, but rest assured, your lovely orders will be with you as soon as possible!
We are aware there are concerns that businesses may be affected by Coronavirus (COVID-19).
Katie Loxton and our UK delivery partners are currently observing government guidelines on social distancing and minimising contact. This means there might be occasions where your delivery is delayed in order to protect the safety of our staff and customers.
To facilitate non-contact deliveries, please check your email address and mobile phone number carefully when placing an order. Couriers are using these contact methods as an alternative to a signature to confirm delivery where possible.
Please be assured, your online orders will be delivered as soon as possible, giving you something gorgeous to look forward to.
MONOGRAMMING
Please note, our Monogramming service can take up to 3 working days, which may affect delivery dates. We will dispatch your personalised items as soon as they are ready. Due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.
PERSONALISED BRACELETS
Please note, our Personalised Bracelet service can take up to 3 working days, which may affect delivery dates. We will dispatch your personalised items as soon as they are ready. Due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.
PERSONALISED GOLDEN BOWS & CARDS
MADE A MISTAKE?
Please ensure your order number is included in all correspondence.
Unfortunately, once your order has been placed, we are unable to guarantee the processing of cancellations, and we are unable to amend your order in any way. Please get in touch with our Customer Services team for more information.
FREE UK RETURNS
Katie Loxton offer free UK returns. For more information or to start your return visit Exchanges and Returns.
PAYMENTS
We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron, American Express.
Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Stripe to process all payments, we do not record any payment data on our website.
POSTCODE RESTRICTIONS MAY APPLY
If your postcode is listed below please contact our lovely Customer Care Team at [email protected] before placing your order.
AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.
© Katie Loxton Ltd 2021. Katie Loxton Ltd is a company registered in England and Wales. Company number 8906362. VAT number GB212 6057 45. Registered address: Park Farm, Stratford Road, Drayton, Banbury, Oxfordshire, OX15 6EG