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ORDERS AND DELIVERY
UK STANDARD DELIVERY - Free with orders over £30
Orders less than £30 will be charged £1.95. Orders will be delivered within 3-5 working days, excluding weekends and bank holidays. Excludes Channel Islands.
PLEASE NOTE: There will be no additional Royal Mail fees to pay after you place your order with us.
UK NEXT WORKING DAY DELIVERY - £4.95
Order before 12 pm (midday), excluding weekends and bank holidays.
Orders placed before 12 pm Monday - Thursday will be delivered the next day.
Orders placed after 12 pm on Thursday will be delivered the following Monday.
Orders placed after 12 pm Friday, Saturday or Sunday will be delivered on Tuesday.
Regional exclusions apply - please see a full list of excluded postcodes below.
If you do still request delivery to a postcode excluded from our UK next working day delivery service we will prioritise your order and ship via DHL.
MADE A MISTAKE?
We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time we will only be able to amend the delivery addresses or we can cancel your order and refund your payment.
Please contact us as soon as possible to request an amendment or cancellation.
MONOGRAMMING & PERSONALISED BRACELETS
Monogrammed items and our Personalised 'A Little' Bracelet service can take up to 3 working days during busy periods. In a hurry? Select UK Next Working Day Delivery in the checkout before 12 pm (midday) and we'll deliver your order on the next working day. Please note, due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.
PERSONALISED GOLDEN BOWS & GIFT CARDS
Please note, our Personalised Gold Foil Bow and Gift Card service may take longer to process. Rest assured, we will dispatch your perfectly personalised items as soon as they are ready! In a hurry? Select UK Next Working Day Delivery in the checkout before 12 pm (midday) and we'll deliver your order on the next working day.
FREE UK RETURNS
Katie Loxton offers free UK returns. For more information or to start your return visit Exchanges and Returns.
EU DELIVERY
We have temporarily suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible.
POSTCODE RESTRICTIONS MAY APPLY
Please note that UK next working day delivery is not available to the following postcodes:
AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.
NEED MORE HELP?
If you need further information please visit our help centre.