Retail Terms and Conditions

Retail (Online) Terms and Conditions of Sale 

1              Introduction

1.1          These terms and conditions apply to Your purchase of any Katie Loxton goods(s) from Us on Our website.

1.2          Please read these terms and conditions and the documents referred to in these terms and conditions carefully. You will need to accept these terms and conditions before We will accept Your order.

1.3          We have tried to make these terms and conditions easy to understand but We do understand that You may feel uncertain about some sections when You read them. Our staff are here to help and will be more than happy to assist You with any query You may have.

1.4          If You have a query about these terms and conditions or do not accept them, please Contact Us:

Email: [email protected]

Postal address: Katie Loxton Ltd, Cherwell Business Village, Southam Road, Banbury, OX162SP


1.5          A copy of these terms and conditions and all other documents which apply to Your purchase of Katie Loxton good(s) are available for You to read on Our website.

2              Definitions and Interpretations

2.1          To make these terms and conditions easy to read We have defined some of the words. If a word begins with a capital letter then this means that the word has been defined. A list of the defined words is set out below:

"Contract" means any contract between You and Us for the sale and purchase of Goods incorporating these Terms and Conditions;

"Order Form" has the meaning set out in Clause 3.1;

"Goods" means the goods which are available for purchase on the Website;

"Terms and Conditions" means these terms and conditions of purchase together with Our privacy policy which You can access on the Website;

"We"/"Our"/"Us" means Katie Loxton Ltd, a company which is registered in England (company number   8906362  ) and whose registered office is at Park Farm, Stratford Road, Drayton, Banbury, Oxfordshire OX15 6EG. Our VAT number is212 6057 45 ;

"Website" means www.katie;

"You"/"Your" means you as Our customer.

3              Opening an Account and Placing an Order

3.1          To purchase Good(s) on Our Website You will need to:

(a)           either (at Your option):

(i)             register for an account with Us (see Clause 3.2 below); or

(ii)           use the guest checkout function on the Website to place your order,

 and then

(b)           fill in and then submit the online order form specifying the Good(s) which You require (“Order Form”); and

(c)           You agree to accept:

(i)            the Website Terms of Use; and

(ii)           Our privacy policy.

You can find copies of these documents on the Website. These are important documents and You must read them carefully before You accept them.

Registering for an Account

3.2          To register for an account with Us, You must:

(a)           be over 18 years of age; and

(b)           complete a registration form for an account on the Website (which includes setting Your username and password which You will need once Your registration is complete to access and operate Your account with Us). We will confirm that Your registration for an account has been accepted by Us by e-mail.

3.3          You are responsible for ensuring that the information You provide to Us is correct and for ensuring that Your password and account details remain confidential to You.  We will not be responsible for any loss or damage which arises to You or to any other person as a result of Your failure to keep Your password and account secure. Please contact Us if You become aware of or suspect any unauthorised use of Your account or password.

Acceptance of an Order

3.4          We will send You as soon as possible an email to the email address You have provided to Us confirming receipt of Your order, Your payment, Your order number and personal details (“Order Acknowledgement”).

3.5          You must ensure that You have filled in Your personal details on the Order Form correctly (especially the delivery address and the Good(s) which You require) otherwise We will not be able to send the correct Good(s) to You.

3.6          No order has been accepted by Us until We have sent You an Order Acknowledgement which states Your order number and have received payment from You. A Contract will be formed when We accept Your order in accordance with this Clause 3.6.

4              Inability for Us to fulfil Your order

4.1          If, for some reason, it is not possible for Us to provide You with some or all of the Good(s) which You have requested after We have sent You the Order Acknowledgement email pursuant to clause 3.6 then We will notify You by email and will refund You in full for those Goods You have paid for and which We cannot supply within 5 days of the date We notified You that we cannot provide the Goods.

5              Delivery

5.1          The Good(s) delivered to You will be delivered to the address which You specified on the Order Form.  

5.2          We will contact You with an estimated delivery date which will be as soon as reasonably possible and in any event within 30 days after the day on which we accept Your order. We aim to deliver any Good(s) in stock within 2-4 working days after the day on which We accept Your order.

5.3          If our supply of Goods is delayed by an event outside Our control then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay.  Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact Us to end the contract and receive a refund for any Good(s) You have paid for but not received.

5.4          If no-one is available at Your address to take delivery and the Goods cannot be posted through Your letterbox, We will leave You a note informing You of how to rearrange delivery

5.5          The costs of delivery will be as displayed to You on Our Website.

5.6          Please note our Perfect Pouch monogramming personalisation can take up to 3 working days which may affect Next Day Delivery.

6              Price and Payment

6.1          The price of the Goods shall be Our current price as stated on the Website.  Any incorrect prices shall be void and of no effect and in respect of any orders placed for incorrectly priced Goods, the correct price as determined by Us shall be notified to You and, if You wish to continue with the order, substituted in place of the incorrect price.

6.2          Our prices include all taxes and duties which are payable by Our customers.  Our prices exclude delivery charges.  Our delivery charges are set out on the Website.  Details of the delivery charges will also be confirmed at the point of submitting the Order Form.  Please note that the delivery charges vary depending on where the Good(s) are to be delivered and the particular Good(s) in question.

6.3          You may pay for the Goods using Your credit or debit card.

6.4          We will ask You to enter Your chosen payment method and details when You complete the Order Form. By completing Your payment details You confirm that the method of payment being used belongs to You.

6.5          Your credit or debit card account will be debited with the cost of the Good(s) and any postage and packaging costs on submission of the Order Form.

6.6          All payments are subject to the approval of the financial institution issuing Your credit/debit card and credit verification, and We will not be responsible if the payment fails credit verification or if such financial institution or provider refuses to accept or honour the payment for any reason.  We may also report any suspicious transactions to the relevant authorities.  We may reject any order without giving any reason. Please note that it can take 2 to 3 days (excluding weekends and bank holidays) to process Your payment. We will tell You if We incur any issues obtaining approval for the payment. This may cause a delay in getting the Good(s) to You and We will not be able to accept Your order and send You the Good(s) until We have received authorisation.

7              If there is a problem with the Good(s)

7.1          We are under a legal duty to supply Goods that are in conformity with this Contract.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit Citizens Advice website or call 03454 04 05 06.The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  •          Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  •          Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  •          Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also exercising your right to change your mind (below).

 7.2          If You wish to exercise Your legal rights to reject Goods (see clause 8 below) You must post them back to Us. Please email us at [email protected]   to arrange a return.

8              Cancellations

8.1          The following clauses do not affect Your rights of cancellation which exist under any local mandatory laws which apply in the country in which the Contract between You and Us was formed.

8.2          If You are a consumer (i.e. not buying the Good(s) in the course of Your business, trade or profession), then You may cancel Your Contract for the Goods:

(a)        if what You have bought is faulty or mis-described You may have a legal right to end the Contract (or to get the Good(s) repaired or replaced or a service re-performed or to get some or all of Your money back);

(b)        if You want to end the Contract because of something We have done or have told You We are going to do, see clause8.3;

(c)        If You have changed Your mind about the Goods, see clause 8.4. 

8.3          Ending the Contract because of something We have done or are going to do. If You are ending a contract for a reason set out at (a) to (d) below the Contract will end immediately and We will refund You in full for any Good(s) which have not been provided and You may also be entitled to compensation. The reasons are:

(a)        We have told You about an upcoming change to the Good(s) or these terms which You do not agree to;

(b)        We have told You about an error in the price or description of the Good(s) You have ordered and You do not wish to proceed;

(c)        there is a risk that supply of the Good(s) may be significantly delayed because of events outside Our control;

(d)        You have a legal right to end the Contract because of something We have done wrong (including because We have delivered late).

8.4          Exercising Your right to change Your mind. You have a legal right to change Your mind within 14 days and receive a refund.  You have 14 days after the day You (or someone You nominate) receives the Good(s) to cancel the Contract. Your notice needs to reach Us before the cancellation period expires.

9              How to end the Contract with Us (including if you have changed your mind)

9.1          Tell Us You want to end the Contract. To end the Contract with Us, please let Us know by doing one of the following: 

(a)        Email. Email [email protected] .Please provide Your name, home address, details of the order and, where available, Your phone number and email address.

(b)        Online. Complete the form in the Returns and Exchanges section in your Order History section of our Website.

(c)        By post. Write to Us at that address, including details of what You bought, when You ordered or received it and Your name and address. You should keep proof of postage.

9.2          Returning Good(s) after ending the Contract. If You end the Contract for any reason after Good(s) have been dispatched to You or You have received them, You must return them to Us.  You must post them back to us at Katie Loxton Ltd, Cherwell Business Village, Southam Road, Banbury OX16 2SP. Please email Us at [email protected] to inform us.  If You are exercising Your right to change Your mind You must send off the Good(s) within 14 days of telling Us you wish to end the Contract. All goods must be returned using Royal Mail 48hr Tracked delivery. In line with clause 9.3, returns made at a greater cost will not be covered by us.

9.3          When We will pay the costs of return. We will pay the costs of return where the Good(s) have been bought in the UK and:

(a)        if the Good(s) are faulty or misdescribed;

(b)        if You are ending the Contract because We have told You of an upcoming change to the Good(s) or these terms, an error in pricing or description, a delay in delivery due to events outside Our control or because You have a legal right to do so as a result of something We have done wrong; or

(c)        if You are exercising Your right to change Your mind.

In all other circumstances You must pay the costs of return.

9.4          How We will refund You.  We will refund You the price You paid for the Good(s) excluding delivery costs, by the method You used for payment. However, We may make deductions from the price, as described below.

9.5          Deductions from refunds if You are exercising Your right to change Your mind. If You are exercising Your right to change Your mind:

(a)        We may reduce Your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Good(s), if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund You the price paid before We are able to inspect the Good(s) and later discover You have handled them in an unacceptable way, You must pay us an appropriate amount.

(b)        The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method We offer. For example, if We offer delivery of goods within 3-5 days at one cost but You choose to have the Good(s) delivered within 24 hours at a higher cost, then We will only refund what You would have paid for the cheaper delivery option.

9.6          When Your refund will be made. We will make any refunds due to You as soon as possible.  If You are exercising Your right to change Your mind then, where your Good(s) have been purchased in the UK,  Your refund will be made within 14 days from the day on which We receive the Good(s) back from You or, if earlier, the day on which You provide Us with evidence that You have sent the Good(s) back to Us. For information about how to return Good(s) to Us, see clause 9.2.

9.7          No such rights of cancellation (as set out in clause 8 above) applies if You are purchasing the Good(s) otherwise than as a consumer.

10           Ownership of and responsibility for Goods

10.1       All Goods ordered by You will remain Our property until We have delivered the Goods to the address stated in the Order Form in accordance with Clause 5.4.

10.2       Good(s) will become Your responsibility from the time that We deliver the Goods to the address You gave to Us.

11           Our Liability to You

11.1       These Terms and Conditions do not exclude or limit Our liability (if any) for:

(a)           death or personal injury caused by Our negligence;

(b)           fraud;

(c)           fraudulent misrepresentation; or

(d)           any matter which it would be illegal for Us to exclude or attempt to exclude Our liability.

11.2       We are only liable to You for losses which You suffer as a direct result of Our breach of these Terms and Conditions and which are reasonably foreseeable. We are not liable for any other losses.

11.3       We are not responsible to You for any business losses that You may incur, including but not limited to lost profits, lost revenues, business interruption or lost data.

11.4       You may have other rights granted by law and these Terms and Conditions do not affect these.

11.5       Whilst We will make every effort to fulfil orders, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought or any other causes beyond Our control.  We have no responsibility for a failure to comply with these Terms and Conditions if that arises to a reason beyond Our control.

12           Personal Data About You

12.1       All personal data about You will be processed in accordance with Our privacy policy, which will be presented for Your review and acceptance before You submit any personal information to Us.  Further information on how personal data is processed by Us is available on our Privacy Policy

13           Personalised Gift Packaging and Gift Messages  

13.1       In some circumstances We may offer free gift packaging and message option when You buy Goods on the Website. Each order will be eligible for a maximum of one free Personalised Gift Bag and Gift Card unless stated otherwise. If You use the Personalised gift message option, You acknowledge and agree that You are responsible for Your gift message and We accept no liability for any messages You submit via the gift message option. We are unable to change Your message once your order has been placed. Please get in touch with our Customer Service team for more information. 

13.2       We reserve the right to reject Your message if it contains offence language or is defamatory in nature.

14           Alternative Dispute Resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without You having to go to court. If You are not happy with how We have handled any complaint, You may want to contact an alternative dispute resolution provider In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at the following link:

15           General

15.1       In purchasing Good(s), You represent and agree that You are buying the Goods solely for Your personal use, and not for resale or commercial distribution.  We reserve the right to cancel the Contract if We have reason to believe that You are not buying the Goods solely for Your personal use.

15.2       All Contracts will be governed by English law.

15.3       Any court proceedings must be taken at a court within England and Wales.

15.4       We acknowledge that local mandatory laws may apply to the sale of the Goods to You if the sale does not take place in England or Wales.  We will at all times comply with any local mandatory laws and if there is an inconsistency between the local mandatory laws which apply to Our and Your Contract and the provisions of these Terms and Conditions, then the applicable local mandatory laws will prevail.

15.5       You may not transfer any of Your rights under the Contract to any other person.

15.6       We may transfer any of Our rights under the Contract to any person or ask any person to fulfil any aspect of it so long as the performance of the Contract is not affected.

15.7       Only You and Us have any rights under the Contract.  No other person shall have any rights under the Contract.

15.8       We may amend these Terms and Conditions from time to time.  In these circumstances, We will post the new Terms and Conditions on the Website.  You should not complete any further Order Forms if You do not accept any revisions We make to these Terms and Conditions. A copy of Our latest version of the Terms and Conditions can always be found on the Website or will be available on request from Us.

15.9       You may not use Our (or members of Our group’s) trademarks or intellectual property without Our prior written consent.

15.10     If You are a consumer then nothing in these Terms and Conditions will affect Your statutory rights.

16           Returns and Exchanges E-Vouchers

16.1         Valid for 1 year from date of issue.

16.2         User must have a Katie Loxton account.

16.3         Voucher must be used in one transaction.

16.4         Cannot be used to pay delivery charges.

16.5         Only valid for the registered email address.

16.6         Can only be redeemed

16.7         Cannot be refunded. No cash value.

17           Goodwill E-Vouchers

17.1         In addition to the terms outlined in 16 Goodwill E-Vouchers are strictly onetime use and can not be returned, refunded or reissued.


Please note our Monogramming can take up to 3 working days which may affect delivery dates. We aim to keep within our Next Day & Standard Delivery time-frames but may be unable to do so from time to time. Please get in touch with our Customer Service team for more information.   

We monogram every design individually and therefore results may vary between each piece. This may be due to factors including the material and texture of the pouch, the colour and tone of the pouch and the imprint foil being used. This means all slight variations are normal and not considered as defects.

Due to bespoke nature of the pouches, they cannot be returned or exchanged unless faulty.

Feefo Review Initiative:

  • One winner to be selected at random at the beginning of each month.
  • Prize must be claimed within one week to avoid forfeit and new winner selected at random.
  • Voucher valid for 3 months.
  • Chosen items can be purchased in conjunction with other existing offers.
  • For use online only at respectively.
  • Voucher cannot be exchanged for cash.
  • No cash refunds to be given in event of return - exchange only. This will not extend the 3 month expiry period.
  • First name and location of winner will be used for marketing and social media purposes only.

10% Off Your First Purchase:

  • 10% off your first purchase for new customers only when you sign up to receive marketing emails from Katie Loxton.

  • Only one discount can be redeemed per qualifying transaction.

  • Discount is valid for 28 days from the date the email was sent to you with your discount code.

  • Discount can only be redeemed on when you enter your valid promotional code.

  • Discount cannot be redeemed in Franchise Stores or Concessions.

  • This offer can be used on full priced products only.

  • This offer cannot be used in conjunction with other offers or promotions, including Black Friday, Last Chance or Sale.

  • This offer is not valid in conjunction with Student Discount or Employee Discount.

  • There is no cash alternative and returned items will be refunded at the discounted price paid.

  • Katie Loxton reserves the right to cancel or change this offer at any time, amend the T&C’s or refuse an individual’s participation

Katie Loxton x British Airways Competition:

  1. This prize draw is only open for eligible participants ("Eligible Participants", or in the singular, an "Eligible Participant"). An Eligible Participant is a person aged 18 years or over, lives in the UK and is not an employee of British Airways ("BA") or Cedar Communication ("Cedar") or their affiliates, or their family members. BA reserves the right to verify the eligibility of Eligible Participants. By taking part in this prize draw, Eligible Participants confirm that they unconditionally accept the terms and conditions set out below ("Terms and Conditions"). 
    2. To be counted as an Eligible Participant, an entrant to the prize draw must submit their entry on the formbelow ("Activity") between 06:00 GMT 19 March and 23:59 GMT 14 April 2021 ("Prize Draw Period"), and provide contact details (in the form of an email address and/or telephone number) ("Contact Details"), also in the form below. This will automatically submit entry to the draw. No entries outside the Prize Draw Period will be accepted. 
    3. No purchase is necessary. A purchase will not improve your chance of winning. 
    4. No third party entries are permitted and only one entry per Eligible Participant is allowed.
    5. The following prize is available: 3 x Katie Loxton Kensington weekend bag in cognac.The prize is non-transferable and non-refundable. The prize must be confirmed by the prize winner within two weeks of being notified of the win. (the "Prize").  
    6. On the completion of the Prize Draw Period a winner from those Eligible Participants will be selected at random under independent supervision in accordance with these Terms and Conditions.
    7. Once the prize winner has been chosen, the Contact Details will be used to contact each of the chosen winners via email or telephone call. The winner will have a period of 14 days to confirm their acceptance of the prize ("Claim Period"). If a winner is contacted via email, winners must confirm their acceptance of the prize in writing within the Claim Period by utilising the medium by which they were contacted. If the winner is contacted by telephone, they must confirm their acceptance of the prize in writing to Katie Loxton, The Club Magazine, 90-100 Southwark St, London SE1 0SW. If any winner does not claim the prize within the Claim Period, or the prize is declined by any winner, supplementary winners may be drawn from the remaining Eligible Participants' entries at Katie Loxton’s discretion and these winners will be sent the relevant notification. In the event that Katie Loxton cannot locate any potential winners, the prizes may go unawarded.
    8. Any other incidental expenses relating to the Prize are not included in the above Prize and must be paid for by each winner, wherever relevant, including delivery and insurance (if necessary).
    9. Prize cannot be used in conjunction with any other discount, discount coupon(s) or voucher(s), promotion(s), or special offer(s), by BA or jointly with any other organisation, bonus, awards or certificates.
    10. All BA and third party terms and conditions relating to the prize apply.
  2. Katie Loxton accepts no responsibility for damage or loss resulting from misdirected or incomplete entries arising from the Eligible Participant's error, computer malfunction, viruses, bugs or telephone malfunction or other such causes. 
    12. Katie Loxton does not accept any responsibility in the event that any prize winner is unable to claim their Prize within the Claim Period.
    13. All Prizes are non-changeable and non-transferable.
    14. No cash or credit alternatives are offered for any Prize.  
    15. Katie Loxton reserves the right to provide substitute prizes of a similar value, should the specified Prize or any element thereof, become unavailable for any reasons beyond its control. 
    16. Katie Loxton is in no way liable for the reproduction or indirect access via third party web sites or home page access or where any reproduction of the information relating to this prize draw misstates or omits any of the information or terms and conditions connected with the prize draw. 
    17. Personal data will be taken wherever necessary from all entries received but shall be limited to those details reasonably necessary for the administration of the prize draw.
    18. Wherever imposing such condition is legal, participation in the prize draw constitutes the winner's (and companion's, if applicable) consent to BA's and its agents' use of winner's name, likeness, photograph, voice, opinions and/or hometown and state, for promotional purposes in any media, worldwide, without further payment or consideration.
    19. Information collected from Eligible Participants and wherever applicable, their guests, shall be subject to BA's Privacy Policy:
  3. Katie Loxton’s decision is final and no correspondence will be entered into. Katie Loxton reserves the right, in its sole discretion, to cancel or amend without notice the terms of this promotion and any Prize issued in the event of major catastrophe, war, strike, earthquake or any actual or anticipated or alleged breach of any applicable law or regulation or any other circumstance beyond Katie Loxton’s control.
    21. Katie Loxton reserves the right, in its sole discretion, to disqualify or terminate any Prize won by any individual that it finds to be tampering with the entry process or the operation of the prize draw, or to be acting in violation of these Terms and Conditions or, in Katie Loxton’s sole discretion, in an inappropriate, offensive or disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the prize draw may be a violation of the criminal and civil law, and, should such an attempt be made, Katie Loxtonreserves the right to seek damages from any such person to the fullest extent permitted by law.  
    22. Katie Loxton’s failure to enforce any clause of these Terms and Conditions shall not constitute a waiver of that provision.
    23. Except as otherwise explicitly set out in these Terms and Conditions, Katie Loxton and its affiliates shall not be liable or responsible for any failure to perform, or delay in performance of, any of their respective obligations that are caused by events outside of their reasonable control. BA's total liability for all claims arising out of or in connection with the prize draw shall be limited to the value of the Prize won by the Eligible Participant. Katie Loxton and its affiliates shall not be liable under or in connection with these Terms and Conditions or otherwise in relation to the event for any special, indirect or consequential losses incurred by an Eligible Participant (or, if applicable, their guest) in any way. Nothing in these Terms and Conditions shall operate to exclude or limit Katie Loxton or its affiliates' liability for death or personal injury resulting from Katie Loxton or its affiliates' negligence, for fraud or fraudulent misrepresentation or for any other liability which may not be excluded or limited by law. 
    24. These Terms and Conditions apply to every Eligible Participant attending the event or entering the prize draw with no exceptions. 
    26. If any of these Terms and Conditions is held to be invalid or unenforceable, the remainder of these Terms and Conditions shall remain valid and enforceable.
    25. Promotional materials form a part of these terms and conditions. These Terms and Conditions will prevail in the event of any conflict between these and the promotional materials.
    26. This prize draw is governed by English law and is subject to the exclusive jurisdiction of the English Courts.
    27. The promoter Katie Loxton Ltd, Cherwell Business Village, Southam Road, Banbury, OX162SP