Can I ship an order straight to my friend?
Yes! We think this is the perfect way to send kindness their way. Please select a different delivery address to your billing and we’ll send it straight to their home.
Is the invoice included in the parcel?
We ship all our orders with a delivery shipment note only, this means no pricing is included.
Can I add more than one gift message?
At the moment, we can only add one gift message per order. Your order will also come with a lovely white thank you card, where you can write your own personal message.
What if I buy more than one Kindness Box?
If you order more than one box, you can enter your gift message in your one selected card and place your order. You can choose 1 individual greeting card for each box, so if your order contains more than one Kindness Box, we will contact you and ask which other card(s) you would like to add. These will be sent to you as a blank card, and you can add your own special message. Alternatively, you can email [email protected] to let us know your extra card selection.
How do I add a gift message to my order?
Before completing the order at checkout, please scroll down to "Add a Free Gift Message" and enter the message you would like to be included in your order. This will be printed on one of our lovely complimentary greeting cards.
What are your delivery options and how do I track my order?
Your Katie Loxton order shipment information will be sent via email, you will find your tracking number/shipment address here. Alternatively, if you log into your Katie Loxton account you can access your tracking information from the “My Orders” button.
Does my order need to be signed for or will it fit through my letterbox?
Unfortunately, all orders will need to be signed for. Our couriers will be in touch if you wish to leave your order in a safe place or with a neighbour.
What countries do you deliver to?
We currently ship to the UK, Republic of Ireland, France, Italy, Germany and Spain.