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Katie Loxton & Covid-19

WILL THERE BE A DELAY WITH MY ORDER DUE TO COVID-19?

Please bear with us! We're currently experiencing significant demand on Katieloxton.com and we are working to government guidelines on social distancing which means our warehouse team are very busy. Currently, our delivery times are 3-5 working days, but rest assured, your lovely orders will be with you as soon as possible!

We are aware there are concerns that businesses may be affected by Coronavirus (COVID-19). 

Katie Loxton and our UK delivery partners are currently observing government guidelines on social distancing and minimising contact. This means there might be occasions where your delivery is delayed in order to protect the safety of our staff and customers.  

EU delivery to the following regions has been suspended: 

  • France: Auvergne, Metz, Mulhouse, Strasbourg, Toulon–Hyères. 

  • Italy: Avellino , ArianoIrpinoAtenaLucana, Caggiano, Forlì, Medicina, Sala Consilina , Salerno Polla. 

Please be assured, your online orders will be delivered as soon as possible, giving you something gorgeous to look forward to.  

IS YOUR WAREHOUSE OPEN?

We are currently following all government advice and guidance; we have added safety measures in place for our lovely staff and warehouse.     

WHY CAN’T I SELECT EXPRESS DELIVERY? 

At certain times during this period we will be unable to offer express delivery. We apologise for any inconvenience. 

IS CONTACTLESS DELIVERY AVAILABLE?

To facilitate non-contact deliveries, please check your email address and mobile phone number carefully when placing an order. Couriers are using these contact methods as an alternative to a signature to confirm delivery where required. 

HAVE YOU EXTENDED YOUR RETURNS POLICY?

Due to the current and ongoing situation regarding Coronavirus (Covid-19), we are pleased to have extended our returns period to 60 days on all purchases from 23.03.20. More details of our returns procedure can be found on our exchanges and returns page