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ORDERS AND DELIVERY

PLACING AN ORDER

SEARCH – use the search box in the top right-hand corner of the site to search by product name, collections, styles and colours.

TOP BANNER – use the links in the top banner to discover all Katie Loxton item and collections.

CHECKOUT – Click on the image of the item you wish to order, this will take you to the full product page with all product information. Select add to bag. You can now check out by selecting the ‘shopping bag’ link in the top right corner of the site and selecting ‘shopping bag’. Then follow the steps on the page to complete your delivery details, packaging requests and payment details. You will be asked to create an account to check out securely.

PERSONALISATION - Please note our Perfect Pouch personalisation (monogramming) can take up to 3 working days which may affect delivery dates. Due to bespoke nature of the pouches, they cannot be returned or exchanged unless faulty.

UK STANDARD DELIVERY - £4.99

Orders will be delivered within 5 working days. Excludes weekends and bank holidays.

UK EXPRESS DELIVERY NEXT DAY - £6.99 order before 2 pm for next day delivery  - Excludes Highlands, Islands and Northern Island - weekends and bank holidays.

  • Orders placed before 2 pm Monday - Thursday will be delivered next working day.
  • Orders placed after 2 pm on Thursday will be delivered the following Monday.
  • Orders placed after 2 pm Friday - Sunday will arrive on Tuesday the following week.

STANDARD DELIVERY - NORTHEN ISLAND, SCOTTISH HIGHLANDS AND ISLANDS - £9.99

Orders will be delivered within 5 working days. Excludes weekends and bank holidays.

PLEASE NOTE

- UK Express delivery NEXT DAY orders must be received before 2 pm.

- ALL deliveries are tracked and must be signed for

- Delivery times are for in-stock products only.

- Our Perfect Pouch personalisation (monogramming) can take up to 3 working days which may affect delivery dates.

PAYMENTS

We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron. Unfortunately, we do not accept American Express.

Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Firstdata to process all payments, we do not record any payment data on our website.

 

For information regarding exchanges and refunds please view our full Exchange and Refund policy.