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UK Careers at Katie Loxton

UK-Careers

If you're looking for an engaging career in a vibrant and fast-paced environment, come and shine at Katie Loxton.

Our expansion is sparking many exciting and diverse prospects in both our head offices based in Oxfordshire, UK and Charlotte, North Carolina. We are always on the look out for bright people who share our enthusiasm to be part of our story.

Whether you're here to begin your Katie Loxton career or already a rising star in our incredible team, if one of the opportunities below catches your eye we'd love to hear from you.

CURRENTLY HIRING

  • ECOMMERCE MERCHANDISER
  • IMAGE RETOUCHER
  • CUSTOMER EXPERIENCE MANAGER
  • JUNIOR DIGITAL DESIGNER
  • MIDWEIGHT GRAPHIC DESIGNER
  • EMAIL MARKETING EXECUTIVE

eCommerce Merchandiser

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

As part of the eCommerce team, you will be primarily responsible for ensuring a best in class user experience across all Katie Loxton and Joma Jewellery retail and wholesale websites.

Frontend focused but highly competent using a website content management systems, you will be passionate about promoting our products with love, care and attention to detail. You will work with our Marketing and Design teams to merchandise new and existing products and categories.

You will need to understand and utilise insight from analytical tools to deliver effortless customer journeys, identify bestsellers, underperforming and high stock lines and provide a VM approach that maximises sales. Identify refinements that can be made to PLP and PDP pages, on-site search, navigation, categorisation and filtering to optimise user experience will be key in the success of this role.

You will be the point of contact for all front end enquiries, liaising with other departments to deliver an online proposition that fully supports the brand and helps us to achieve ambitious business goals.

Both creative and analytical in equal measure you will have a strong eye for design and detail. Able to deal with multiple tasks, maintaining high level of accuracy. Computer literate with excellent Excel skills. You will be commercially aware with strong business acumen.

You will be Degree educated and/or have a minimum of two years’ experience working in a visual merchandising retail eCommerce role, experience in the jewellery or fashion sector would be advantageous.

ROLE RESPONSIBILITIES

  • Ensuring products are merchandised to an exceptional standard, with on brand photography and copy communicating key and relevant sales messages to consumers.
  • Ensuring all product taxonomy, categorisation and meta-data is present and correct and that products are on-boarded and removed in a timely manner.
  • Monitoring and improving conversion, AOVs and retention.
  • Mapping user journeys through each website to improve the customer experience.
  • QA testing website updates across multiple operating systems and devices.
  • Collaborating with Marketing & Design on site wide updates.
  • Liaising with external developers.
  • Ensuring that stock levels and pricing is up-to-date at all times.
  • Supporting marketing activity and campaigns, including email.
  • Assisting with reporting and website analytics using tool such as GA, GTM, HotJar etc…
  • Supporting the E-Commerce Manager/Management with any ad-hoc tasks.
  • Communicating work and project priorities to line manager & directors.


To discover the benefits of becoming a Katie Loxton employee visit our benefits section of the website.

 

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@katieloxton.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.


Image Retoucher

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

An opportunity to join our rapidly growing Design Team as an Image Retoucher has arisen. In this position you will work directly with our Photographer and Creative Brand Manager to deliver product and lifestyle images on time for our Katie Loxton brand.

ROLE RESPONSIBILITIES

  • Provide consistent meticulous retouching of product, model and lifestyle images – ability to colour correct, crop, cut-out
  • Bringing innovation and best practice to the team and constantly generating new ideas
  • Time management, feeding back any problematic images to ensure delivery dates are met
  • Work collaboratively with the design and content team to ensure that all design activities align to their project road-map and deliverables
  • Crop images and maintain file size specification guidelines
  • Manage database of images, ensuring it is kept up to date and clearly labelled at all times
  • Take responsibility for the accuracy and quality of our digital design assets
  • Carry out ad hoc duties within department when required

 

REQUIRED COMPETENCIES

  • Proven experience retouching product photography
  • Previous experience working within a digital photographic studio
  • Meticulous attention to detail
  • Receptiveness to guidance and feedback
  • Strong knowledge of Adobe Photoshop is essential.
  • Strong brand awareness
  • Interest in fashion
  • Positive & inspiring team player
  • Confident communicator
  • Enjoys working in fast paced dynamic environment
  • Ability to manage multiple projects within tight deadlines
 

To discover the benefits of becoming a Katie Loxton employee visit our benefits section of the website.

 

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@katieloxton.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.


Customer Experience Manager

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

At Katie Loxton there’s a perfect opportunity for a Customer Experience Manager to join our Head Office in Banbury. We’ve created this brand new position due to continued expansion across our wholesale markets in the UK and EU.

In this role, you will manage our existing Customer Experience Wholesale team, covering multiple markets for both brands to create an exceptional experience for our customers. You will be driven to achieve departmental success, leading the team to effectively manage relationships with agents and stockists as an ambassador for the team.

You will proactively develop the department, with customer experience delivery and commercial awareness as your core drivers. You will work closely with other managers across the business to drive Company success while delivering exceptional customer service.

RELEVANT COMPETENCIES:

  • Successful recent experience managing a customer service department with sales elements (upselling and cross-selling)

  • Experience within a B2B customer service role preferred

  • A positive, decisive, solutions-orientated, highly cooperative and customer-focused approach

  • Ability to identify and set suitable resolutions for customer issues 

  • Ability to make decisions and manage expectations

  • Ability to monitor targets and motivate team members to achieve sales and quality KPIs

  • Proven ability to upsell and cross-sell, and develop these skills in others

  • Process improvement experience and ability to manage change and implement processes in a growing, fast-paced environment

  • Excellent verbal and written communication skills and interpersonal skills

  • Confident best-practice people management skills

  • Strong coaching skills and desire to develop team members to achieve their potential

  • Excellent strategic resource planning and management skills

  • Commercial competence and experience 

  • Experience of improving operational performance

 

 To discover the benefits of becoming a Katie Loxton employee visit our benefits section of the website.

 

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@katieloxton.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.

 

 

Junior Digital Designer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

You will work directly with our Design Team Manager, Digital Designer and Creative Director to deliver digital graphics on time and to budget. You will be responsible for delivering digital artwork for use across the website, social media, email and advertising.

RESPONSIBILITIES:

  • Provide consistent meticulous graphic illustration + presentation artwork to the design team
  • Creating clear typography graphics and messages for use online, as part of our brand development.
  • Create key seasonal and branding graphics for use on the web, email and social
  • Maintain comprehensible digital asset library of graphic artwork
  • Follow seasonal department calendars and be accountable for delivering to critical path
  • Demonstrate a good understanding of artwork and digital production specifications
  • Taking projects from concept to completion
  • Assist the wider graphic design team when needed, e.g. creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.

PERSONAL PROFILE

  • Passion for digital design + creative approach to jewellery and fashion graphics
  • Technical digital capability – editing videos
  • Graphics software skills – Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional digital graphics software skills are desirable
  • Understanding + knowledge of accessories product + trends
  • Experience with digital graphics layouts
  • Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
  • Strong brand awareness
  • A conceptual thinker with strong design deliverability
  • An in-depth understanding of digital communications and customer behaviour
  • Driven designer with a flexible + versatile approach
  • Positive + inspiring team player
  • Confident communicator
  • Enjoys working in a dynamic environment
  • Ability to juggle multiple projects within tight deadlines
  • Related degree in fashion/graphics
  • Graphics / Digital design software qualifications
  • We are looking for someone with 2-3 years of experience who is willing to progress their career with the support of Digital Designer and Mid-weight Graphic Designers


To discover the benefits of becoming a Katie Loxton employee visit our benefits section of the website.

 

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@katieloxton.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.


Midweight Graphic Designer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

An opportunity to join a rapidly growing company that retails products across Europe and the US. You will work directly with our Lead Designer, Design Team Manager and Creative Director to deliver graphics on time and to budget with our critical path. You will be responsible for delivering artwork for use in brochures, online, the point of sale, advertising and PR. You must have a minimum of 4 years’ experience and a design related degree.

RESPONSIBILITIES:

  • Provide consistent meticulous graphic illustration and presentation artwork to the design team with a specific focus on POS, packaging, marketing, brochures, catalogues and printed materials.
  • In addition to designing in 2D, the applicant should have strong 3D skills to propose structural concepts, with the ability to create physical mock-ups
  • Develop designs from initial concept and content generation through to the finished product
  • Creating clear typography graphics and messages for use online, in-store and on merchandise as part of our brand development.
  • Create key seasonal and branding graphics for use in brochures, web, and point of sale in-store displays.
  • Create key imagery for a marketing team to use across multiple platforms
  • Be responsible for image editing, retouching and graphic layouts from concept to delivery
  • Work with design teams to collate all imagery + product information for selling tools
  • Provide digital catalogue with clear and accurate product visuals
  • Maintain comprehensible digital asset library of graphic artwork
  • Follow seasonal department calendars and be accountable for delivering to critical path
  • An excellent understanding of artwork, print, production and finishing processes
  • Be responsible for creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.

PERSONAL PROFILE

  • Passion for illustrating + a creative approach to Jewellery and fashion graphics
  • Meticulous illustration aesthetic
  • Proven experience creating POS, packaging as well as events and in-store promotional materials
  • Advanced graphics software skills – Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional graphics software skills are desirable
  • Understanding + knowledge of accessories product + trends
  • Experience with graphic layouts
  • Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
  • Strong brand awareness
  • A conceptual thinker with strong design deliverability
  • An in-depth understanding of retail communications, in-store environment and customer behaviour
  • Driven designer with a flexible + versatile approach
  • Positive + inspiring team player
  • Confident communicator
  • Enjoys working in a fast-paced dynamic environment
  • Ability to manage multiple projects within tight deadlines
  • Related degree in fashion/graphics
  • Graphics/cad design software qualifications
  • The ability to lea coordinate daily/weekly schedules


To discover the benefits of becoming a Katie Loxton employee visit our benefits section of the website.

 

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@katieloxton.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.


Email Marketing Executive

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

 Due to expansion we are looking for an Email Marketing Executive to join our growing Marketing Team at our head office in Banbury. In this exciting role, you will have responsibility for the building and sending of B2C and B2B email campaigns across all territories for both the Joma Jewellery and Katie Loxton brands. You will be someone who is highly analytical and enthusiastic about all the possibilities this new position in our fast-growing, collaborative Company represents.

ROLE RESPONSIBILITIES

  • Build and send all B2C and B2B emails for all territories.
  • Ensure we meet Email revenue targets and circulate weekly email reporting, providing in depth analysis on email KPIs, including open rate, CTR, conversion, revenue and unsubscribe rates.
  • Test all newsletters before sending to ensure layout is responsive with different devices and email providers.
  • Feedback performance analysis to the Marketing Assistant, to ensure email content is briefed in line with performance.
  • Work with the Digital Marketing Manager, to devise and execute CRM strategies to improve customer retention and repeat purchase, introducing a more strategic approach to active, lapsing and lapsed customers.
  • Work with the Digital Marketing Manager to create, implement and optimise a bespoke lifecycle programme, including but not limited to; creating a welcome series to introduce and incentivise new customers; identifying and rewarding our VIP customers.
  • Work with the Digital Marketing Manager and Marketing Manager to introduce a bespoke loyalty scheme for key customers.
  • Work closely with the marketing team to ensure traffic driving initiatives are being implemented to support database growth targets and integrate sign up initiatives.
  • Work closely with the Ecommerce team to ensure the database is clean and correct and the data flow is working as it should do.
  • Be proactive in staying abreast of industry trends, making recommendations to continually improve and evolve our Email and CRM strategies.
  • Be willing to support on broader brand marketing projects if required.

REQUIRED COMPETENCIES

  • At least 6 months experience in a similar role, preferably within a retail environment
  • Previous experience using Mailchimp, or a similar ESP
  • Good understanding of HTML for email
  • Very good understanding of GDPR in relation to email and customer data processes
  • Highly analytical, with a flair for using data to make recommendations and implement new initiatives
  • An understanding of all digital marketing channels and willingness to support in other areas where required
  • Excellent written and verbal communication skills

 

To discover the benefits of becoming a Katie Loxton employee visit our benefits section of the website.

 

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@katieloxton.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.