CRM & Data Manager

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

Like you, we see CRM as a real area of opportunity. Customers are at the centre of everything that we do. In 2021, we're really focussing on how we can best retain our customers.

You'll lead the CRM and Email strategy, fully develop our lifecycle programmes and automation campaigns to improve retention rates and overall email revenue.

You'll need to be data focussed and understand how to piece everything together - using data driven insights to develop campaigns.

You'll become the go-to person for customer insights, and analysis within the business, teaching us as you go, and working with multiple departments. You'll also have an Email Coordinator as a direct report too, so you'll need to be a great leader as they'll be really keen to learn from you.

There is real scope to develop on what is currently place, if you're full of ideas, we're here to listen. The team are really excited about where this role will be in 12 months time, and you should be too!

 

ROLE RESPONSIBILITIES

• Lead the strategy for customer lifecycle programmes, using data-driven insights to develop campaigns that encourage repeat purchase for new customers and win back lapsing customers
• Develop and implement automation strategies to surprise and delight active customers
• Support the team with testing plans for broadcast emails, whilst continually ensuring best practice is adhered to
• Research, develop and implement an effective customer loyalty programme
• Own the relationship with our CRM agency, ensuring we are utilising the solution to its advantage to grow and refine performance.
• Be the spokesperson for customer insight and analytics, educating the rest of the business about customer behaviour and our CRM strategy in relation to those insights
• Collaborate with the wider Digital Marketing team to ensure we are utilising CRM data to execute cross-channel marketing initiatives
• Collaborate with the wider marketing and design teams to ensure Email comms and content are in line with the overall marketing communication plan
• Manage and develop one direct report
• Reporting and analysis – Support with weekly and monthly reports to highlight performance in relation to CRM KPIs

REQUIRED COMPETENCIES

• Previous experience in a similar role, with demonstrated success in that role
• Previous experience working with a professional ESP / CRM platform
• Previous people management experience
• Budget management and forecasting experience
• Extremely proficient in data analysis
• Previous experience extracting data from Magento or other web platforms
• Excellent time management skills
• Excellent communication and interpersonal skills
• Highly motivated, organised with a keen eye for detail
• A real team player
• Flexible approach, with the ability to multitask
• Discreet and maintains confidentiality at all times
• Company-focused

Customer Fulfilment Manager

Permanent / Full time / 6am-2pm, 2pm-10pm Mon-Fri / Banbury based 

Reporting to Head of Operations, you line manage the Customer Fulfilment Shift Supervisor and oversee the team reporting into them on your shift. in this role you will work at the forefront of a fast-paced environment to oversee activities across our Operations department. You will have best-practice team management skills and proactively look for process efficiencies across all areas of the Operations department that you oversee on shift including Stock, Picking and Packing, Quality, Returns and Dispatch. You will work closely with the Manager and Supervisor leading the alternative shift to ensure that a sound handover is completed during or in preparation for shift changeover day to day.

 

ROLE RESPONSIBILITIES

• Ensuring the warehouse Operations deliver high operational efficiency and in line with deadlines and targets
• Line management responsibilities including ensuring that all People and H&S processes are followed within your team
• Responsible for the smooth running of your shift and communicating effectively to ensure continuity with the team next on shift
• Improving on and creating new procedures & processes targeting continuous improvement
• Managing Goods In / Goods Out - including inbound and outbound transportation, paperwork handling, quality control
• Stock Management - including managing stock takes, care of product, space management
• Liaising with internal stakeholders to drive best practice through new projects
• Overseeing packaging material orders, ensuring appropriate units are requested and processed and stock levels are checked and restocked when necessary
• Analysing key data to effectively plan production and conduct relevant, timely reporting
• Motivating your team to achieve KPIs
• Supporting with recruitment, investigation and disciplinaries for your team as required and in collaboration with HR
• Leading by example and maintaining a flexible approach to meet business needs
• Any additional tasks as reasonably requested by the Head of Operations

 

REQUIRED COMPETENCIES

• 3+ Years previous experience in a similar role and responsibility level
• Can do- will do attitude and a drive to succeed
• Experience of working to KPIs and supporting the development of warehouse processes
• Experience of line managing and preferably mentoring people-managers
• The necessary soft skills to motivate, influence and support others
• Ability to thrive in a fast-paced environment and meet deadlines
• Adaptable to change with ability to make quick, accurate decisions
• A strategic, analytical thinker with the ability to accurately prioritise
• Proficient Microsoft Office skills: Excel, Word, Outlook etc.
• Ability to work autonomously, be proactive and take ownership of work
• High attention to detail and accuracy
• Excellent verbal and written communication with the ability to build relationships at all levels
• Flexible approach, with the ability to multitask
• Discreet and always maintains confidentiality at all times
• Company-focused

Product Photographer

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

As Product and Lifestyle Photographer you work directly with our Creative Director and Design Team Manager in our in-house photography studio to deliver commercial product photography across Katie Loxton and Joma Jewellery. You are responsible for ensuring all photography accurately reflects products and is photographed, edited and delivered on schedule.

 

ROLE RESPONSIBILITIES

• Provide 360-degree photography of all products for Katie Loxton and Joma Jewellery
• Produce high quality, commercial images ensuring that they are exposed correctly and colour consistent
• Editing of all photography to remove backgrounds, change colours and manipulate layers and retouching
• Optimisation of images ready to upload to CMS
• Providing high quality photography from model shoots both in the studio and on location
• Creation of flatlays and lifestyle images, for use in brochures, web campaigns and social media
• Ability to style and dress products on POS in a commercial manner
• Accurately save and archive images, including editing and resaving for of images for VIP customers
• Maintain website product photos, new as well as continuing products
• Create key imagery for marketing team to use across multiple platforms
• Work with design teams to collate all imagery for selling tools
• Maintain comprehensible digital asset library
• Ensuring work is delivered on time and to specification
• Ensure all equipment is maintained and is in a clean working order. Along with communicating equipment needs/failures to the Design Team Manager

 

REQUIRED COMPETENCIES

• Passion for fashion and creative background with at least 2 years of experience in a commercial setting
• Ability to multitask
• Proven experience in photography and editing
• Project management experience – tracking progress and updating excel documents, reporting daily to the team on progress
• Attention to detail to ensure a right first-time approach
• Friendly, self-motivated and approachable
• Able to use initiative and plan ahead, taking a proactive approach to offer solutions
• A high degree of computer literacy
• Understanding + knowledge of accessories product + trends
• A Level/Degree in Photography or a creative subject and able to demonstrate experience
• A desire to create the best quality images is essential
• Strong brand awareness
• Confident communicator
• Enjoys working in fast paced dynamic environment
• Video experience would be preferable

Senior Brand Marketing Manager

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

The Senior Brand Marketing Manager reports to the Head of Marketing and is responsible for the development and implementation of marketing initiatives that drive awareness of Joma Jewellery & Katie Loxton and their products globally.

They manage three direct reports – Brand Marketing Coordinator, Wholesale Marketing Assistant and Brand Copywriter, and collaborate with the Digital Marketing Manager on meeting multi-channel marketing objectives.

The Marketing Manager is responsible for the day-to-day delivery of the marketing strategy, focussing on offline B2C brand marketing and B2B marketing activity.

 

ROLE RESPONSIBILITIES

• With direction and support from the Head of Marketing you will be responsible for managing B2C and B2B marketing initiatives from conception to delivery, delivering against the overall marketing strategy
• Delivery of season launches, marketing campaigns and promotions, ensuring a consistent message across all brand touchpoints, working closely with the Digital Marketing Manager
• Creating and driving the seasonal brand marketing calendar, with support from the Brand Marketing Coordinator, ensuring that dates are aligned with launches, tradeshows and other business events
• Ensuring that all marketing activity is in line with the approved budgets set out by the Managing Director and Head of Marketing, and monitoring B2C offline and B2B marketing spend
• Monitoring and analysing marketing activity and reporting progress and ROI to the Head of Marketing / Managing Director
• Responsible for delivering B2B marketing initiatives, including; seasonal B2B marketing campaigns, delivering inspiring content for B2B websites and emails, promoting shows and driving tradeshow attendance, and maximising promotions
• Managing the B2C and B2B content plans, guiding the marketing team in delivering all creative marketing assets, from initial ideas and concept creation, to delivery across all brand marketing touchpoints
• Working closely with the Digital Marketing Manager, Ecommerce Manager and Wholesale Manager to ensure marketing content is relevant for all digital channels and wholesale communications
• Collaborating with the Design Team Manager on marketing requirements, overseeing marketing design briefs, providing feedback on changes, and approving assets for use, sharing with the Head of Marketing for sign off as required
• Managing brand partnerships, including charity and sustainability initiatives, creating roadmaps for each project, and communicating with the wider business
• Responsible for day-to-day management of the PR agency, ensuring that the brand is represented in the best way possible, and that agency KPIs are met
• Support the business’ overall sustainability plans and create appropriate marketing content to promote our positive brand message
• Ensuring the brand story for Katie Loxton and Joma Jewellery evolves and continually improve how this is portrayed across brand websites and through external brand exposure opportunities
• Continually look for new marketing opportunities, ensuring that all marketing activity delivers commercial results and supports the global brand vision

 

ROLE COMPETENCIES

• Proven success in the development and implementation of marketing campaigns
• Ability to develop and execute marketing plans
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Creativity, with the ability to consistently align to the brand
• The ability to work practically as well as theoretically
• Ability to thrive in a dynamic evolving environment
• Experience working in the fashion industry desirable
• Highly motivated, with a ‘can do’ attitude and a keen eye for detail

Senior Brand Marketing Manager

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

We are looking for a Social Media Content Creator to join our design team. Working with the Organic Social Media Coordinator you will create engaging on-brand social media content across several channels including Instagram, Facebook, TikTok and LinkedIn.

We have lots of exciting things happening for both our brands - our Organic Social Media Coordinator will provide you with briefs to create fantastic content for. You will produce imagery and video content of products, events, seasonal launches, and more for social media.

As a brand ambassador for our social media, you’ll be creating vlogs, stories and reels with so being comfortable creating self-recorded video content will be required. You’ll capture, create and edit this content yourself so will need to have the photography, videography, and editing skills to do so (Adobe Suite and Premier Pro).

This is an amazing opportunity for a real social media enthusiast that can proactively bring new content ideas to our company showcase our amazing products and what is happening around the company to the world of social media!

 

ROLE RESPONSIBILITIES

• Capturing (both photo and video) social media content of anything that you think will be engaging to our audiences in response to briefs
• Editing this content in a way that is suitable for specific social channels (Instagram, TikTok, Facebook, LinkedIn) and suggesting any others that you think are well suited to our brand
• Building relationships with everyone across the business, particularly working very closely with the Organic Social Media Coordinator. You’ll need to know what’s happening across the business, so you can be there to create content around it
• Live streaming, vlogging and being a key face of our brands
• Working collaboratively with the Design and Marketing teams to assist with any other collateral that you may need to bring your ideas to life!
• Working to the seasonal social media content plan, ensuring content is in line with deadlines and relevant for specific events throughout the year
• Staying up to date with key social media trends
• Loads of other creative ideas, that you’ll bring to the role!

 

REQUIRED COMPETENCIES

• Demonstrable experience creating Social Media content
• Able to demonstrate on-trend creative content ideas, that are suitable for our audiences
• Interest in staying up to date on which social channels or features (such as reels) we should be using
• Highly creative, with the flair to spot content opportunities and make recommendations
• Design skills that are suitable for editing all of your content (Adobe Suite and Premier Pro)
• A natural communicator that can take ownership to build strong relationships with others within the company and proactively find out what is happening around the business
• Ability to work collaboratively, sharing ideas with others to reach a common goal
• Ability to manage your own workload
• A really strong understanding of our brands.

Midweight Designer (maternity cover)

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

As Midweight Graphic Designer you will be responsible for delivering artwork for both the Joma Jewellery and Katie Loxton brands, working on projects for use in brochures, online, in-store point of sale, advertising, and PR.

You will work with the design team and report into the Creative Team Manager, to deliver graphics on time, to budget and ensure that the work is delivered to schedule and specification.

This role will have a start date of the 12^th of April, and be a fixed term contract lasting 7 months.  

 

ROLE RESPONSIBILITIES

• Provide consistent meticulous graphic illustration + presentation artwork to design team with the main focus on artwork for use digitally, across our websites and social media as well as in-store graphics.
• Work with designers from initial concept and content generation through to a finished product
• Creating clear typography graphics and messages for use online, in-store and on merchandise as part of our brand development
• Create key seasonal and branding graphics for use in brochures, web, and point of sale in-store displays.
• Create key imagery for the marketing team to use across multiple platforms
• Be responsible for image editing, retouching and graphic layouts from concept to delivery
• Work with design teams to collate all imagery and product information for selling tools
• Provide digital catalogue with clear and accurate product visuals
• Maintain a comprehensible digital asset library of graphic artwork
• Follow seasonal department calendars and be accountable for delivering on the critical path
• An excellent understanding of artwork, print, production and finishing processes
• Be responsible for creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.

 

ROLE COMPETENCIES

• Passion for illustrating + creative approach to Jewellery and fashion graphics
• Meticulous illustration aesthetic
• Proven experience creating strong graphic campaigns and retail imagery
• A proven track record of delivering effective digital strategies and design solutions
• Advanced graphics software skills- Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional graphics software skills are desirable
• Understanding and knowledge of accessories, products and trends
• Experience with graphic layouts
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
• Strong brand awareness
• A conceptual thinker with strong design deliverability
• An in-depth understanding of retail communications, in-store environment and customer behaviour
• Driven designer with a flexible and versatile approach
• Positive and inspiring team player
• Confident communicator
• Enjoys working in a fast-paced dynamic environment
• Ability to manage multiple projects within tight deadlines
• Related degree in fashion/graphics
• Graphics / CAD design software qualifications
• The ability to coordinate daily/weekly schedules

Junior Product Designer - Accessories and Packaging

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

As a Junior Product Designer, you will work across our lifestyle brands, Katie Loxton and Joma Jewellery. You will work closely with all our Designers to assist in the development of multiple product categories from a collection of handbags to fragrances, candles, scarves, stationery, packaging and more.

 

ROLE RESPONSIBILITIES

• Proactive support of Katie Loxton and Joma Jewellery designers with creation of visuals to be on brand and on schedule.
• Ability to create detailed and accurate spec sheets and final artwork using all Adobe programs
• Assisting in the development of accessory ranges and ad hoc products accordingly
• Creation of thorough and accurate technical drawings from the designers’ briefs
• Creation of thorough and accurate packaging designs, assisting packaging designer
• Good understanding of packaging development
• Ability to create contact sheets and range plans of new collections
• Collaborating with the team on group projects to meet deadlines
• Preparation for meetings, including organising samples and product development room
• Support with sample management and quality checking incl. pulling together collections on the POS
• Keeping an organised filing system
• Ensure the critical path and excel documents are up to date with new designs and amends reflected across the team
• Preparation of samples for photoshoots
• Work closely with the Buying, Merchandising and Quality check team
• Any additional tasks as reasonably requested to meet business need

 

ROLE COMPETENCIES

• Design qualification preferably fashion or product design with a passion and enthusiasm related to fashion and accessories
• Strong visual communication skills as well as excellent AI and Photoshop proficiency
• Ability to demonstrate an exceptional level of accuracy in both written correspondence and numeracy
• A high degree of confidentiality and integrity is essential
• Able to work pro-actively and with others, coupled with the ability to take the initiative and work autonomously
• Proven experience working independently under general instructions on a large variety of special projects
• Problem solver and ability to think on feet, be resourceful and take responsibility for projects
• A positive, can-do attitude and excellent team communication skills
• Ability to demonstrate excellent organisational skills to manage information flows and ensure that designs are delivered on schedule.

Ecommerce Executive

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

You are primarily responsible for ensuring the smooth operation of the Joma Jewellery and Katie Loxton retail and wholesale websites through administering, testing, monitoring and developing systems in order to provide an excellent experience to internal and external customers.

You are also responsible for all technical aspects of the site and liaising with other departments to deliver an online proposition that fully supports the brand. This includes working with the Design and Marketing teams on the front end of the site, the Customer Service and Operations team to ensure best customer experience and the IT Systems team to ensure seamless integration between back end systems.

In this role you report to the wholesale eCommerce Manager with an indirect reporting line to the retail eCommerce Manager.

 

ROLE RESPONSIBILITIES

• Preparing and inputting product data for bulk upload to websites
• Ensuring that product information and metadata is maintained in line with QS requirements
• Review and report on order statuses, ensure that the Warehouse is running to schedule for orders
• Setup and maintain website discounts via cart price and catalogue price rules
• Ensuring website content is up to date and maintained in line with marketing calendar
• Website testing to isolate bugs. Resolving or escalating issues as appropriate
• Collate and maintain a website user guide
• Supporting CRM Manager with system integration and integrity of customer data, specifically responsible for ensuring mailing list opt ins are syncing correctly between systems and GDPR compliance
• Support Amazon Manager with the timely upload of product data
• Liaising with external developers on website remediation and development
• Assisting with reporting and website analysis where requested
• Supporting Customer Services by responding to retail customer queries
• Communicating work and project priorities/risks to management/directors
• Supporting the E-Commerce Manager/Management with any ad-hoc tasks

 

ROLE COMPOTENCIES

• A broad knowledge of Magento
• A knowledge of Amazon Seller Central
• Proactive communication and teamwork
• Meticulous attention to detail
• Analytical skills and solution-driven
• Awareness of GDPR legislation
• Well organised with strong ability to prioritise
• Ability to work under pressure and deliver to deadlines
• Excellent written communication skills and ability to respond to customers in the brand’s tone of voice

Ecommerce Manager

Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based 

You will take ownership for all Joma Jewellery and Katie Loxton wholesale websites, in the UK and internationally, and manage a team to deliver a best in class online experience and ensuring sites are performing against targets.

You are responsible for managing the wholesale eCommerce team and an external development resource. Working with the Marketing, Design and Purchasing teams, you will ensure websites are merchandised, messaged and operating at their full sales potential. You will also support the customer services and warehousing teams to ensure the complete eCommerce business is operating in harmony for our customers.

 

ROLE RESPONSIBILITIES

• Daily management of the wholesale eCommerce team and external development agency through Monday project management boards. You will be expected to lead by example, actively involved in merchandising, implementing onsite campaigns and managing feature developments.
• As above, daily management of the retail ecommerce team on a temporary basis, supporting the handover of this team to the retail eCommerce manager in due course.

• Project manage all onsite trading activity, defining project milestones and communicating with stakeholders throughout the business.

• Managing all operational issues for the global wholesale eCommerce websites. E.g. Postage rates and tax setup to integration with our bespoke warehousing system.
• Monitoring key relevant metrics via analytics dashboards. Reporting to the business on a weekly and monthly basis.
• Analysing the onsite customer journey, identifying trends such as highly converting pages, bounce rates and problem exit points then work with the wholesale eCommerce team to implement fixes to continuously development wholesale websites with a focus on increasing conversions and improving the user experience.
• Ensuring that sites are at all times updated with scalability and adaptability in mind. Future proofing catalogue setup for international expansion and the unique wholesale business needs.
• Liaising with other departments to ensure the online business works in synergy with other areas of the business, helping to maximise opportunities across all channels.
• Ensuring that all direct marketing campaigns are properly tracked and analysed.
• Managing and developing the wholesale eCommerce team and working with wider teams to drive our online business forward throughout the world.

 

 ROLE COMPETENCIES 

• Excellent eCommerce experience gained within an online environment, ideally wholesale, preferably in fashion, jewellery or accessories.
• A proven track record of managing processes and ideally people to effectively deliver a best in class online experience.
• Excellent awareness and understanding of website development, website UI design, usability, SEO and reporting.
• Strong knowledge of eCommerce platforms and functionality, ideally with experience of working on the Magento 2 platform.
• Excellent market awareness and analytical skills, particularly useful for the early stages of the role when developing capability. Strong commercial acumen.
• Excellent stakeholder management, relationship building skills and the ability to influence.
• A self-starter, able to work autonomously and within teams.
• Accountable by nature with the desire to make an impact. Keen to take ownership in a role with confidence and enthusiasm.
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
• Positive and inspiring manager, team player and a confident communicator.
• Ability to manage multiple projects within tight deadlines.
• Advanced knowledge of Magento would be advantageous.