Data Coordinator

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

As Data Coordinator you are responsible for maintaining all stock and customer pricing master data on all systems within the business. You are responsible for ensuring all correct master data rules for set up of new products are adhered to within the business and that all master data is continuously kept up to date and accurate. You manage and create processes to ensure stock master data is accurate and manage processes to ensure purchasing and logistical data is kept up to date.

 

ROLE RESPONSIBILITIES

· New Product Introduction process for item master data set up

· Maintaining sales platform to ensure all saleable items are visible along with pricing and images

· Maintaining customer and supplier prices within QuickStock

· Maintaining all product master data

· Ad hoc purchasing and logistical tasks

· Managing discontinuation process

· Ad hoc reports

· Work closely with other departments to ensure all relevant information is obtained and shared

· Continuously seeking to improve efficiency of processes and accuracy of information

· Using excel on a daily basis (pivot tables, v lookup)

 

RELEVANT COMPETENCIES

· 1+ years' experience in a similar role

· Excellent organization

· Meticulous attention to detail

· Able to manage own duties, workload a responsibility

· Good communication skills within department, business and with external business partners

· Self- driven “can do attitude”

· Positive and proactive approach to tasks and duties

· Excellent written and spoken English

· Advanced Excel

· Highly Analytical

· Strong numeracy skills

· Strong prioritization and timekeeping skills

· Able to work proactively, while correctly determining when to escalate issues

B2B Marketing Manager

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

We are looking for an B2B Marketing Manager to take responsibility for developing and implementing the seasonal B2B marketing strategy for new product launches and on-going evergreen support of our franchises and stockists. This exciting role, bridging the brand marketing objectives with the internal and external wholesale goals, covers the UK, USA and EU. This a fantastic opportunity for someone keen to make a significant impact by defining and growing a new B2B marketing team.

As the successful candidate you will have a driven, entrepreneurial nature with strong initiative and leadership skills. You will relevant experience in B2B marketing, ideally including US market knowledge and will have worked in house for a brand in a similar industry.

If this sounds like the ideal opportunity for your skillset and ambition, we are looking forward to hearing from you!

 

Key Responsibilities:

· Ensuring external and internal sales teams have relevant and outstanding marketing/sales tools to help achieve company wide sales targets.

· Driving B2B customers to our shows, events and B2B website

· Ensuring our shows, events and B2B website is fully optimised from a marketing standpoint

· Optimising in store sales working with our B2B customers in particular our key accounts and franchises, sales agents and internal sales teams to ensure they have the relevant marketing material to achieve this.

 

Planning:

· With direction and support from the Head of Wholesale and the Head of Marketing you will be responsible for supporting the Wholesale sales targets through bricks retailers and the B2B website.

· Developing B2B marketing plans for retail stores and website, leading execution, ensuring successful execution and positive sell-out results

· Managing the B2B marketing initiatives from conception to delivery, including seasonal B2B marketing campaigns, delivering inspiring content for B2B websites and emails, delivering against the overall marketing strategy and ensuring adherence to the brand strategy.

· Plan and Deliver seasonal launches, marketing campaigns and promotions, ensuring a consistent message across all brand touchpoints, working closely with the Brand Marketing Manager to ensure the B2B marketing message is at all times in line with the overall Brand Marketing strategy.

· Managing the B2B content plans, guiding the marketing team in delivering all creative marketing assets, from initial ideas and concept creation, to delivery across all brand marketing touchpoints.

· Working closely with the B2B Ecommerce Manager and Wholesale Manager to ensure marketing content is relevant for B2B digital channels and wholesale communications.

· Collaborating with the Design Team Manager on marketing requirements, overseeing marketing design briefs, providing feedback on changes, and approving assets for use, sharing with the Head of Marketing for sign off as required

 

Strategy

· Manage customer experience conception and development.

· Understanding the sales objectives driving marketing cycles while coordinating planning and the execution.

· Working with the Wholesale team learn, build and spearhead retailer strategies at specific accounts, tailoring as needed to optimise sales and marketing goals. With a focus on key accounts and franchises.

· Support events and seasonal shows based on Joma Jewellery and Katie Loxton brand marketing plans and commercial priorities.

· Working with the merchandising team to understand and drive shopper and retailer differentiation

· Owning the overall wholesale trade calendar

· Working with the Head of Marketing and Brand Marketing Manager to ensure both our overall and wholesale marketing plans align.

 

Shopper Marketing

· Drive brand awareness through building differentiated shopper-centric account strategies as well as owning the shopper journey and driving success of shopper marketing.

· Achieving growth in Retail, driving an increase in shopper marketing, developing and sharing shopper insight, working closely with the ecommerce team to provide a single retail view of category performance and translating activation by retailers.

 

Events & Tradeshows

· Ensure that we are optimising the events by driving our B2B customer base to relevant shows

· Look at relevant marketing opportunities pre and during shows

· Working with design, sales and marketing to ensure the relevant marketing material is at the events

 

Ecommerce

· Optimise B2B ecommerce with best in class asset delivery, securing online placements, and ensuring all marketing efforts are omni-channel in approach.

· Offer support to the global marketing team ensuring local needs and strategies are considered, and B2B ecommerce and retail assets are briefed.

· Develop trade marketing plans for retail stores and web sites.

· Driving our existing and new B2B customer base to site

 

Analysis

· Provide campaign analysis - set sales goal target with wholesale, identify drivers, and recommend strategic optimisations accordingly. Communicate learnings to inform future strategies.

· Monitoring and analysing marketing activity and reporting progress and ROI to the Head of Marketing.

 

Budgeting

· Track the B2B marketing budget on a monthly basis

· Ensuring that all marketing activity is in line with the approved budgets set out by the Managing Director, Head of Wholesale and Head of Marketing monitoring B2B spend

Customer Experience Specialist

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

As Customer Experience Specialist you will deliver exceptional customer service across our Retail and Wholesale Channels. As an ambassador for our brands you will be passionate about our products and take pride in providing an on-brand professional service that ensures customer satisfaction and retention. You will offer a positive and personal experience to clients and customers by phone email and live chat, assisting with a variety of queries and updating our systems accordingly. You will be a naturally positive and helpful team player, who is excited to be part of a growing company and enjoys working in a busy and friendly office environment.

You will be working as part of our wholesale and retail customer service team. Your daily duties will include, but are not limited to:

 

Role Responsibilities

· Delivering excellent customer service to wholesale and retail customers & sales agents daily via phone, email, and live chat.

· Responsible for supporting the growth of both national and international accounts

· Achieving sales targets through upselling and supporting agents

· Receiving and processing orders

· Setting up new accounts

· Attending seasonal tradeshows and sales events, occasionally outside of normal working hours

· Maintaining and protecting customer data in line with our policies

· Informing customers of accurate order lead times

· Maintaining a professional attitude at all times

· Processing returns

· Professionally handling and complaints

· Other ad hoc duties as required

 

Role Competencies

· Previous customer service and sales experience in a wholesale and retail environment

· Excellent teamwork and communication skills

· Ability to work independently as well as collaboratively

· Ability to work in a fast-paced, pressurised environment

· Ability to build rapport, upsell and cross sell

· An excellent telephone manner and writing skills

· Ability to build rapport with a diverse customer base

· Previous experience of managing accounts

· Strong problem-solving skills

· A helpful and collaborative attitude to customers and your team members

DIGITAL MARKETING MANAGER (Maternity Cover) 

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

This is an exciting opportunity to make an impact in both Finance and across the growing business, supporting the implementation of new processes and ways of working whilst ensuring strong financial control.

As our successful Assistant Financial Controller you will ensure that the monthly financials are delivered accurately on time and will manage the Assistant Accountant and the Finance Operations Manager, leading the overall performance of the team up to your level. You will have the opportunity to partner with budget holders throughout the business whilst supporting the Financial Controller on ad hoc projects.

The role will be suited to someone who has a passion to succeed, the drive to lead and produce meaningful information in a fast paced company but also the ability to support and guide others within to achieve common goals and ensure continuous improvement.

 

ROLE RESPONSIBILITIES

· Management of Assistant Management Accountant

· Management of the Finance Operational Manager, who manages a team of 3

· Production of monthly Management Accounts for multiple legal entities including forecasts and variance reporting

· The management of various reports coming from the Operational Team

· Overseeing monthly balance sheet reconciliations and strong balance sheet control (accruals, prepayments, stock valuations)

· Produce a detailed analysis and reconciliation of actual transactions against expected forecast

· Generation of the Monthly Management accounts pack for review

· Oversee trade press, including editorial opportunities and seasonal brand advertising, across all territories.

· Close partnering and liaison with business to ensure accurate forecasting and identification of risks and opportunities along with a clear understanding of any variances

· Providing financial support to non-financial managers and ensuring that the forecast represents a realistic view of the expenses within each cost area

· Management of Intrastat, EC Sales, VAT reports

· Production of inter-company recharges

· Supporting the Financial Controller in the implementation & continuous monitoring of strong controls and processes across the business

· Generation of ad hoc reports as required by the business with the ability to produce meaningful commentary from the data

 

COMPETENCIES

· ACA/ACCA/CIMA Qualified, with at least 3 years qualified

· Knowledge of US GAAP would be highly desirable

· Minimum of 2 years in a management accountant role or similar

· Proven experience in forecasting and variance analysis

· Excellent people management and communication skills

· Ability to display financial data in a meaningful and understandable way

· Desire to drive improvements to contribute to company value

· Desire to develop team members to achieve their potential

Finance Assistant 

Permanent / Full time / 9-5pm Mon-Fri / Banbury based  

Who will you be working with?

You’ll be joining our Finance team of 6. They are a great, fun team. You’ll get lots of support if you need a help with anything. You will report into Laura, who is lovely and will help you to develop and grow into your role. You’ll be kept busy in our fast-paced environment and are going to have lots of opportunity to learn in this varied role.

 

What the role entails, and you’ll need a proven record of:

· Responding to accounts queries on the phone and through emails

· Monitoring payments and approving sales orders

· Maintaining sales and purchase ledgers across multiple currencies

· Bank reconciliation (in multiple currencies)

· Producing accurate and meaningful financial reports

· VAT return preparation

· Account reconciliations

· Updating the accounts system with invoices and bank statements

· Calculating and entering journals, including inter-company adjustments

· Other ad hoc duties may be required to be carried out as and when needed

 

Relevant Skills

· Previous experience of working in a Finance department

· Excellent attention to detail

· Ability to develop solutions and problem-solve

· Experience of working in a fast-paced environment

· Excellent organisation skills and adaptability

· Excellent communication skills

· Intermediate level of experience with Microsoft Excel

· Ability to work as part of a team and individually

· Self-motivated with a positive and can-do attitude

· Ability to use initiative to help drive team performance

· AAT Part Qualified/Qualified preferable

Customer Fulfilment Operative 

Permanent / Full time / 2pm-5pm Mon-Fri / Banbury based  

We are looking for self-motivated individuals with good people-skills who enjoy contributing to a team environment and can commit to a shift time of 2pm-10pm 5 days a week. We are a fast-growing company with frequent opportunities to develop in a variety of ways. If you are self-driven and is looking to grow with a modern business in the fashion industry, this could be a great opportunity for you to join us. Full training will be given.

 

Day to day duties include, but are not limited to:

· Quality Checking our products – you will receive training for this

· Picking scanning and packing customer orders

· Replenishing stock and assisting with the stock take on a regular basis

· Working to meet targets on a daily basis

· Working as part of a team as well as individually

· Complying with Company health and Safety guidelines

· Any additional tasks as reasonably requested by your line manager

 

Role Competencies

· A positive, hardworking and conscientious attitude

· Strong written and verbal communication skills

· Strong numeracy skills

· Excellent people skills, ability to work well in a team and on an individual basis

· Strong organisation and time management skills

· Strong attention to detail

· Ability to quickly adapt to new tasks and ways of working

· Ability to follow instructions as well as use own initiative to meet company goals and targets

· Ability to perform manual tasks including lifting boxes (weights within HSE guidelines), pushing/pulling pallet trucks and standing for long periods of time

· Hands on approach with ability to manage multiple projects and delegate responsibly

· Strong excel skills

· Working knowledge of GDPR

· Self-motivated, keen and able to implement ideas and learn new things readily