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If you're looking for an engaging career in a vibrant and fast-paced environment, come and shine at Katie Loxton.
Our expansion is sparking many exciting and diverse prospects in both our offices in Oxfordshire and North Carolina. We are always on the lookout for bright people who share our enthusiasm to be part of our story.
We’re a family-run business bursting with passionate, creative and friendly people – it’s impossible not to make friends along the way!
Everyone in our team plays an important role in helping to realise our dream of becoming the biggest gifting retailer in the world; providing beautiful, luxury products at an affordable price point to bring joy to our lovely customers with a truly personal touch. We feel inspired every day by the innovation, creativity and kindness of our people who help to shape our welcoming, diverse and exciting culture.
Whether you're looking to begin your Joma Jewellery career or you’re already a rising star in our incredible team, if one of the opportunities below catches your eye we'd love to hear from you!
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
Like you, we see CRM as a real area of opportunity. Customers are at the centre of everything that we do. In 2021, we're really focussing on how we can best retain our customers.
You'll lead the CRM and Email strategy, fully develop our lifecycle programmes and automation campaigns to improve retention rates and overall email revenue.
You'll need to be data focussed and understand how to piece everything together - using data driven insights to develop campaigns.
You'll become the go-to person for customer insights, and analysis within the business, teaching us as you go, and working with multiple departments. You'll also have an Email Coordinator as a direct report too, so you'll need to be a great leader as they'll be really keen to learn from you.
There is real scope to develop on what is currently place, if you're full of ideas, we're here to listen. The team are really excited about where this role will be in 12 months time, and you should be too!
ROLE RESPONSIBILITIES
Lead the strategy for customer lifecycle programmes, using data-driven insights to develop campaigns that encourage repeat purchase for new customers and win back lapsing customers
Develop and implement automation strategies to surprise and delight active customers
Support the team with testing plans for broadcast emails, whilst continually ensuring best practice is adhered to
Research, develop and implement an effective customer loyalty programme
Own the relationship with our CRM agency, ensuring we are utilising the solution to its advantage to grow and refine performance.
Be the spokesperson for customer insight and analytics, educating the rest of the business about customer behaviour and our CRM strategy in relation to those insights
Collaborate with the wider Digital Marketing team to ensure we are utilising CRM data to execute cross-channel marketing initiatives
Collaborate with the wider marketing and design teams to ensure Email comms and content are in line with the overall marketing communication plan
Manage and develop one direct report
Reporting and analysis – Support with weekly and monthly reports to highlight performance in relation to CRM KPIs
REQUIRED COMPETENCIES
Previous experience in a similar role, with demonstrated success in that role
Previous experience working with a professional ESP / CRM platform
Previous people management experience
Budget management and forecasting experience
Extremely proficient in data analysis
Previous experience extracting data from Magento or other web platforms
Excellent time management skills
Excellent communication and interpersonal skills
Highly motivated, organised with a keen eye for detail
A real team player
Flexible approach, with the ability to multitask
Discreet and maintains confidentiality at all times
Company-focused
Customer Fulfilment Manager
Permanent / Full time / 6am-2pm, 2pm-10pm Mon-Fri / Banbury based
Reporting to Head of Operations, you line manage the Customer Fulfilment Shift Supervisor and oversee the team reporting into them on your shift. in this role you will work at the forefront of a fast-paced environment to oversee activities across our Operations department. You will have best-practice team management skills and proactively look for process efficiencies across all areas of the Operations department that you oversee on shift including Stock, Picking and Packing, Quality, Returns and Dispatch. You will work closely with the Manager and Supervisor leading the alternative shift to ensure that a sound handover is completed during or in preparation for shift changeover day to day.
ROLE RESPONSIBILITIES
Ensuring the warehouse Operations deliver high operational efficiency and in line with deadlines and targets
Line management responsibilities including ensuring that all People and H&S processes are followed within your team
Responsible for the smooth running of your shift and communicating effectively to ensure continuity with the team next on shift
Improving on and creating new procedures & processes targeting continuous improvement
Managing Goods In / Goods Out - including inbound and outbound transportation, paperwork handling, quality control
Stock Management - including managing stock takes, care of product, space management
Liaising with internal stakeholders to drive best practice through new projects
Overseeing packaging material orders, ensuring appropriate units are requested and processed and stock levels are checked and restocked when necessary
Analysing key data to effectively plan production and conduct relevant, timely reporting
Motivating your team to achieve KPIs
Supporting with recruitment, investigation and disciplinaries for your team as required and in collaboration with HR
Leading by example and maintaining a flexible approach to meet business needs
Any additional tasks as reasonably requested by the Head of Operations
REQUIRED COMPETENCIES
3+ Years previous experience in a similar role and responsibility level
Can do- will do attitude and a drive to succeed
Experience of working to KPIs and supporting the development of warehouse processes
Experience of line managing and preferably mentoring people-managers
The necessary soft skills to motivate, influence and support others
Ability to thrive in a fast-paced environment and meet deadlines
Adaptable to change with ability to make quick, accurate decisions
A strategic, analytical thinker with the ability to accurately prioritise
Proficient Microsoft Office skills: Excel, Word, Outlook etc.
Ability to work autonomously, be proactive and take ownership of work
High attention to detail and accuracy
Excellent verbal and written communication with the ability to build relationships at all levels
Flexible approach, with the ability to multitask
Discreet and always maintains confidentiality at all times
Company-focused
Product Photographer
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
As Product and Lifestyle Photographer you work directly with our Creative Director and Design Team Manager in our in-house photography studio to deliver commercial product photography across Katie Loxton and Joma Jewellery. You are responsible for ensuring all photography accurately reflects products and is photographed, edited and delivered on schedule.
ROLE RESPONSIBILITIES
Provide 360-degree photography of all products for Katie Loxton and Joma Jewellery
Produce high quality, commercial images ensuring that they are exposed correctly and colour consistent
Editing of all photography to remove backgrounds, change colours and manipulate layers and retouching
Optimisation of images ready to upload to CMS
Providing high quality photography from model shoots both in the studio and on location
Creation of flatlays and lifestyle images, for use in brochures, web campaigns and social media
Ability to style and dress products on POS in a commercial manner
Accurately save and archive images, including editing and resaving for of images for VIP customers
Maintain website product photos, new as well as continuing products
Create key imagery for marketing team to use across multiple platforms
Work with design teams to collate all imagery for selling tools
Maintain comprehensible digital asset library
Ensuring work is delivered on time and to specification
Ensure all equipment is maintained and is in a clean working order. Along with communicating equipment needs/failures to the Design Team Manager
REQUIRED COMPETENCIES
Passion for fashion and creative background with at least 2 years of experience in a commercial setting
Ability to multitask
Proven experience in photography and editing
Project management experience – tracking progress and updating excel documents, reporting daily to the team on progress
Attention to detail to ensure a right first-time approach
Friendly, self-motivated and approachable
Able to use initiative and plan ahead, taking a proactive approach to offer solutions
A high degree of computer literacy
Understanding + knowledge of accessories product + trends
A Level/Degree in Photography or a creative subject and able to demonstrate experience
A desire to create the best quality images is essential
Strong brand awareness
Confident communicator
Enjoys working in fast paced dynamic environment
Video experience would be preferable
Senior Brand Marketing Manager
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
The Senior Brand Marketing Manager reports to the Head of Marketing and is responsible for the development and implementation of marketing initiatives that drive awareness of Joma Jewellery & Katie Loxton and their products globally.
They manage three direct reports – Brand Marketing Coordinator, Wholesale Marketing Assistant and Brand Copywriter, and collaborate with the Digital Marketing Manager on meeting multi-channel marketing objectives.
The Marketing Manager is responsible for the day-to-day delivery of the marketing strategy, focussing on offline B2C brand marketing and B2B marketing activity.
ROLE RESPONSIBILITIES
With direction and support from the Head of Marketing you will be responsible for managing B2C and B2B marketing initiatives from conception to delivery, delivering against the overall marketing strategy
Delivery of season launches, marketing campaigns and promotions, ensuring a consistent message across all brand touchpoints, working closely with the Digital Marketing Manager
Creating and driving the seasonal brand marketing calendar, with support from the Brand Marketing Coordinator, ensuring that dates are aligned with launches, tradeshows and other business events
Ensuring that all marketing activity is in line with the approved budgets set out by the Managing Director and Head of Marketing, and monitoring B2C offline and B2B marketing spend
Monitoring and analysing marketing activity and reporting progress and ROI to the Head of Marketing / Managing Director
Responsible for delivering B2B marketing initiatives, including; seasonal B2B marketing campaigns, delivering inspiring content for B2B websites and emails, promoting shows and driving tradeshow attendance, and maximising promotions
Managing the B2C and B2B content plans, guiding the marketing team in delivering all creative marketing assets, from initial ideas and concept creation, to delivery across all brand marketing touchpoints
Working closely with the Digital Marketing Manager, Ecommerce Manager and Wholesale Manager to ensure marketing content is relevant for all digital channels and wholesale communications
Collaborating with the Design Team Manager on marketing requirements, overseeing marketing design briefs, providing feedback on changes, and approving assets for use, sharing with the Head of Marketing for sign off as required
Managing brand partnerships, including charity and sustainability initiatives, creating roadmaps for each project, and communicating with the wider business
Responsible for day-to-day management of the PR agency, ensuring that the brand is represented in the best way possible, and that agency KPIs are met
Support the business’ overall sustainability plans and create appropriate marketing content to promote our positive brand message
Ensuring the brand story for Katie Loxton and Joma Jewellery evolves and continually improve how this is portrayed across brand websites and through external brand exposure opportunities
Continually look for new marketing opportunities, ensuring that all marketing activity delivers commercial results and supports the global brand vision
ROLE COMPETENCIES
Proven success in the development and implementation of marketing campaigns
Ability to develop and execute marketing plans
Excellent communication and interpersonal skills
Highly organised with strong attention to detail
Creativity, with the ability to consistently align to the brand
The ability to work practically as well as theoretically
Ability to thrive in a dynamic evolving environment
Experience working in the fashion industry desirable
Highly motivated, with a ‘can do’ attitude and a keen eye for detail
Senior Brand Marketing Manager
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
We are looking for a Social Media Content Creator to join our design team. Working with the Organic Social Media Coordinator you will create engaging on-brand social media content across several channels including Instagram, Facebook, TikTok and LinkedIn.
We have lots of exciting things happening for both our brands - our Organic Social Media Coordinator will provide you with briefs to create fantastic content for. You will produce imagery and video content of products, events, seasonal launches, and more for social media.
As a brand ambassador for our social media, you’ll be creating vlogs, stories and reels with so being comfortable creating self-recorded video content will be required. You’ll capture, create and edit this content yourself so will need to have the photography, videography, and editing skills to do so (Adobe Suite and Premier Pro).
This is an amazing opportunity for a real social media enthusiast that can proactively bring new content ideas to our company showcase our amazing products and what is happening around the company to the world of social media!
ROLE RESPONSIBILITIES
Capturing (both photo and video) social media content of anything that you think will be engaging to our audiences in response to briefs
Editing this content in a way that is suitable for specific social channels (Instagram, TikTok, Facebook, LinkedIn) and suggesting any others that you think are well suited to our brand
Building relationships with everyone across the business, particularly working very closely with the Organic Social Media Coordinator. You’ll need to know what’s happening across the business, so you can be there to create content around it
Live streaming, vlogging and being a key face of our brands
Working collaboratively with the Design and Marketing teams to assist with any other collateral that you may need to bring your ideas to life!
Working to the seasonal social media content plan, ensuring content is in line with deadlines and relevant for specific events throughout the year
Staying up to date with key social media trends
Loads of other creative ideas, that you’ll bring to the role!
REQUIRED COMPETENCIES
Demonstrable experience creating Social Media content
Able to demonstrate on-trend creative content ideas, that are suitable for our audiences
Interest in staying up to date on which social channels or features (such as reels) we should be using
Highly creative, with the flair to spot content opportunities and make recommendations
Design skills that are suitable for editing all of your content (Adobe Suite and Premier Pro)
A natural communicator that can take ownership to build strong relationships with others within the company and proactively find out what is happening around the business
Ability to work collaboratively, sharing ideas with others to reach a common goal
Ability to manage your own workload
A really strong understanding of our brands.
Midweight Designer (maternity cover)
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
As Midweight Graphic Designer you will be responsible for delivering artwork for both the Joma Jewellery and Katie Loxton brands, working on projects for use in brochures, online, in-store point of sale, advertising, and PR.
You will work with the design team and report into the Creative Team Manager, to deliver graphics on time, to budget and ensure that the work is delivered to schedule and specification.
This role will have a start date of the 12th of April, and be a fixed term contract lasting 7 months.
ROLE RESPONSIBILITIES
Provide consistent meticulous graphic illustration + presentation artwork to design team with the main focus on artwork for use digitally, across our websites and social media as well as in-store graphics.
Work with designers from initial concept and content generation through to a finished product
Creating clear typography graphics and messages for use online, in-store and on merchandise as part of our brand development
Create key seasonal and branding graphics for use in brochures, web, and point of sale in-store displays.
Create key imagery for the marketing team to use across multiple platforms
Be responsible for image editing, retouching and graphic layouts from concept to delivery
Work with design teams to collate all imagery and product information for selling tools
Provide digital catalogue with clear and accurate product visuals
Maintain a comprehensible digital asset library of graphic artwork
Follow seasonal department calendars and be accountable for delivering on the critical path
An excellent understanding of artwork, print, production and finishing processes
Be responsible for creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.
ROLE COMPETENCIES
Passion for illustrating + creative approach to Jewellery and fashion graphics
Meticulous illustration aesthetic
Proven experience creating strong graphic campaigns and retail imagery
A proven track record of delivering effective digital strategies and design solutions
Advanced graphics software skills- Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional graphics software skills are desirable
Understanding and knowledge of accessories, products and trends
Experience with graphic layouts
Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
Strong brand awareness
A conceptual thinker with strong design deliverability
An in-depth understanding of retail communications, in-store environment and customer behaviour
Driven designer with a flexible and versatile approach
Positive and inspiring team player
Confident communicator
Enjoys working in a fast-paced dynamic environment
Ability to manage multiple projects within tight deadlines
Related degree in fashion/graphics
Graphics / CAD design software qualifications
The ability to coordinate daily/weekly schedules
Junior Product Designer - Accessories and Packaging
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
As a Junior Product Designer, you will work across our lifestyle brands, Katie Loxton and Joma Jewellery. You will work closely with all our Designers to assist in the development of multiple product categories from a collection of handbags to fragrances, candles, scarves, stationery, packaging and more.
ROLE RESPONSIBILITIES
Proactive support of Katie Loxton and Joma Jewellery designers with creation of visuals to be on brand and on schedule.
Ability to create detailed and accurate spec sheets and final artwork using all Adobe programs
Assisting in the development of accessory ranges and ad hoc products accordingly
Creation of thorough and accurate technical drawings from the designers’ briefs
Creation of thorough and accurate packaging designs, assisting packaging designer
Good understanding of packaging development
Ability to create contact sheets and range plans of new collections
Collaborating with the team on group projects to meet deadlines
Preparation for meetings, including organising samples and product development room
Support with sample management and quality checking incl. pulling together collections on the POS
Keeping an organised filing system
Ensure the critical path and excel documents are up to date with new designs and amends reflected across the team
Preparation of samples for photoshoots
Work closely with the Buying, Merchandising and Quality check team
Any additional tasks as reasonably requested to meet business need
ROLE COMPETENCIES
Design qualification preferably fashion or product design with a passion and enthusiasm related to fashion and accessories
Strong visual communication skills as well as excellent AI and Photoshop proficiency
Ability to demonstrate an exceptional level of accuracy in both written correspondence and numeracy
A high degree of confidentiality and integrity is essential
Able to work pro-actively and with others, coupled with the ability to take the initiative and work autonomously
Proven experience working independently under general instructions on a large variety of special projects
Problem solver and ability to think on feet, be resourceful and take responsibility for projects
A positive, can-do attitude and excellent team communication skills
Ability to demonstrate excellent organisational skills to manage information flows and ensure that designs are delivered on schedule.
Ecommerce Executive
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
You are primarily responsible for ensuring the smooth operation of the Joma Jewellery and Katie Loxton retail and wholesale websites through administering, testing, monitoring and developing systems in order to provide an excellent experience to internal and external customers.
You are also responsible for all technical aspects of the site and liaising with other departments to deliver an online proposition that fully supports the brand. This includes working with the Design and Marketing teams on the front end of the site, the Customer Service and Operations team to ensure best customer experience and the IT Systems team to ensure seamless integration between back end systems.
In this role you report to the wholesale eCommerce Manager with an indirect reporting line to the retail eCommerce Manager.
ROLE RESPONSIBILITIES
Preparing and inputting product data for bulk upload to websites
Ensuring that product information and metadata is maintained in line with QS requirements
Review and report on order statuses, ensure that the Warehouse is running to schedule for orders
Setup and maintain website discounts via cart price and catalogue price rules
Ensuring website content is up to date and maintained in line with marketing calendar
Website testing to isolate bugs. Resolving or escalating issues as appropriate
Collate and maintain a website user guide
Supporting CRM Manager with system integration and integrity of customer data, specifically responsible for ensuring mailing list opt ins are syncing correctly between systems and GDPR compliance
Support Amazon Manager with the timely upload of product data
Liaising with external developers on website remediation and development
Assisting with reporting and website analysis where requested
Supporting Customer Services by responding to retail customer queries
Communicating work and project priorities/risks to management/directors
Supporting the E-Commerce Manager/Management with any ad-hoc tasks
ROLE COMPOTENCIES
A broad knowledge of Magento
A knowledge of Amazon Seller Central
Proactive communication and teamwork
Meticulous attention to detail
Analytical skills and solution-driven
Awareness of GDPR legislation
Well organised with strong ability to prioritise
Ability to work under pressure and deliver to deadlines
Excellent written communication skills and ability to respond to customers in the brand’s tone of voice
Ecommerce Manager
Permanent / Full time / 9am-5pm / Mon-Fri / Banbury based
You will take ownership for all Joma Jewellery and Katie Loxton wholesale websites, in the UK and internationally, and manage a team to deliver a best in class online experience and ensuring sites are performing against targets.
You are responsible for managing the wholesale eCommerce team and an external development resource. Working with the Marketing, Design and Purchasing teams, you will ensure websites are merchandised, messaged and operating at their full sales potential. You will also support the customer services and warehousing teams to ensure the complete eCommerce business is operating in harmony for our customers.
ROLE RESPONSIBILITIES
Daily management of the wholesale eCommerce team and external development agency through Monday project management boards. You will be expected to lead by example, actively involved in merchandising, implementing onsite campaigns and managing feature developments.
As above, daily management of the retail ecommerce team on a temporary basis, supporting the handover of this team to the retail eCommerce manager in due course.
Project manage all onsite trading activity, defining project milestones and communicating with stakeholders throughout the business.
Managing all operational issues for the global wholesale eCommerce websites. E.g. Postage rates and tax setup to integration with our bespoke warehousing system.
Monitoring key relevant metrics via analytics dashboards. Reporting to the business on a weekly and monthly basis.
Analysing the onsite customer journey, identifying trends such as highly converting pages, bounce rates and problem exit points then work with the wholesale eCommerce team to implement fixes to continuously development wholesale websites with a focus on increasing conversions and improving the user experience.
Ensuring that sites are at all times updated with scalability and adaptability in mind. Future proofing catalogue setup for international expansion and the unique wholesale business needs.
Liaising with other departments to ensure the online business works in synergy with other areas of the business, helping to maximise opportunities across all channels.
Ensuring that all direct marketing campaigns are properly tracked and analysed.
Managing and developing the wholesale eCommerce team and working with wider teams to drive our online business forward throughout the world.
ROLE COMPETENCIES
Excellent eCommerce experience gained within an online environment, ideally wholesale, preferably in fashion, jewellery or accessories.
A proven track record of managing processes and ideally people to effectively deliver a best in class online experience.
Excellent awareness and understanding of website development, website UI design, usability, SEO and reporting.
Strong knowledge of eCommerce platforms and functionality, ideally with experience of working on the Magento 2 platform.
Excellent market awareness and analytical skills, particularly useful for the early stages of the role when developing capability. Strong commercial acumen.
Excellent stakeholder management, relationship building skills and the ability to influence.
A self-starter, able to work autonomously and within teams.
Accountable by nature with the desire to make an impact. Keen to take ownership in a role with confidence and enthusiasm.
Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
Positive and inspiring manager, team player and a confident communicator.
Ability to manage multiple projects within tight deadlines.
Advanced knowledge of Magento would be advantageous.
To discover the benefits of becoming a Katie Loxton employee visit our benefits section of the website.
Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to [email protected]
If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.